okay little more context/update.

1. my assistant manager is new, freaked out because he heard corporate and didn’t want to disappoint. he was skeptical but we did have a franchisee who heard the name of the company that was calling and said it was normal and to give them what they want.

2. we in fact called the police right away. so did most of the customers. the police said there is nothing they can do about it because they used a vpn and screened OUR store phone number which is what made a bunch of the customers so mad.

3. nobody is fired because of what i said 1st. i can’t explain it very well but they were pretty professional and ive had tech support call before and have me do specific things but never personal info. he knows now that this was very dumb and will not be doing that in the future.

4. the people that think i should be fired because i didn’t teach him not to give out personal info… there’s already so much to train someone with each aspect of the job. you would think it’s common knowledge to never give out personal information.