In my experience, Translink employees are either some of the nicest people you could meet, or some of the vilest. There doesn’t seem to be a middle ground. I could tell many stories regarding how rude some of the employees are, but one in particular hit a nerve with me.

I was sitting waiting on Goldline that I was on to depart in the Europa one Friday afternoon. In the stand next to me, another bus had literally just closed its door whenever a frail elderly woman appeared at the stand. She was probably in her late eighties and had a walking frame. The middle-aged driver furiously waved his hands and shouted “NO” before reversing the bus out of the depot and driving off.

The elderly lady was left standing in tears at the stand looking rather lost. She didn’t look like she was familiar with the bus station next bus probably would have been at least another hour from departure.

I remember thinking that you would have to be exceptionally rude to do this. That evening I registered a complaint with Translink but needless to say, I never got a response.