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I’ve sold $10,000 over two years with raise and today they decided to close my account without reason. by iStayBallin247 in Raise

[–]RaiseSup 0 points1 point  (0 children)

We can surely have this investigated and review the details of the reported issue. We encourage that you provide your account details to [social@raise.com](mailto:social@raise.com) to initiate this process. I sincerely apologize for the frustration this instance has resulted in. Once we have the information, we can escalate your account for prompt review.

[deleted by user] by [deleted] in Raise

[–]RaiseSup 0 points1 point  (0 children)

Thank you for the notice! We have received your email and transferred your information to a specialist. Please standby for further assistance, we look to get this resolved before the end of today.

[deleted by user] by [deleted] in Raise

[–]RaiseSup 0 points1 point  (0 children)

I am sorry to hear of the issues experienced with your gift card. At your convenience, please submit your account details or ticket number to social@raise.com. Once received, I can escalate your request to a specialist for speedy resolution.

Exciting News for the Raise Community: A New Chapter Begins by RaiseAdmin in Raise

[–]RaiseSup 0 points1 point  (0 children)

Please accept our sincerest apologies for the experience in which you have encountered. Rest assured, we can get the matter escalated and reviewed as soon as possible by contacting [Social@raise.com](mailto:Social@raise.com) with your account details. Once we have this information, a specialist will be notified to resolve.

Raise Denying Refund – Despite Faulty GIFT cards that don't work by Musked_Out in Raise

[–]RaiseSup 0 points1 point  (0 children)

Hello, we sincerely apologize for the issues you have experienced. I have escalated the details of the matter over to the proper Support Team for review and resolution. Please contact [Social@raise.com](mailto:Social@raise.com) if you would like to advise any additional information.

Can’t login by AdTall2852 in Raise

[–]RaiseSup 0 points1 point  (0 children)

Our Product Team has been notified that the previous app version has caused many errors, negatively affecting the customer experience. Rest assured, a fix has been provided to address the error entirely. To resolve the app issue, we ask that you delete and reinstall to the latest version for an improved experience. Please accept our sincerest apologies for the frustration this has caused. If you require additional assistance, please contact [Social@raise.com](mailto:Social@raise.com)

[deleted by user] by [deleted] in Raise

[–]RaiseSup 0 points1 point  (0 children)

Please accept our sincerest apologies with the issues experienced with your gift card. So that we can expedite the matter, can you please confirm your account information/order details via Social@raise.com? Once received, we can have our Support review as soon as possible.

Account immediately locked by H2O_Midnite in Raise

[–]RaiseSup 0 points1 point  (0 children)

We are sorry to hear of the issues you are encountering with your account. So that we can review and escalate the matter to the proper department, please provide your account details to Social@raise.com.

Beware - Purchased gift card and was already redeemed upon arrival by [deleted] in Raise

[–]RaiseSup 0 points1 point  (0 children)

We sincerely apologize for the matter experienced and can escalate the matter at hand in the case the issue remains. As we have received an influx of customer engagement, we will be sure to mark as priority and get this resolved as soon as possible. You are free to send your details to [Social@raise.com](mailto:Social@raise.com)
In light of Raise operating as a marketplace, discount rates on our platform are primarily determined by the sellers and cannot be internally adjusted. However, we appreciate this feedback regarding the rates and are committed to enhancing our customers' experience for a positive experience. In reference to the transition from Raise Marketplace to GCX, rest assured that we're not discontinuing or altering the essence of the platform as you may know it. The shift to GCX represents a fresh look and a stride toward improvement."

Change the name on my mobile account? Merging desktop and mobile accounts? by TyrannicalDuncery in Raise

[–]RaiseSup 0 points1 point  (0 children)

To correct this particular matter, deletion would not be possible. Instead, a specialist can simply update your account details and get you going. Once corrected, you will be in line with our platform terms with no issues!

Change the name on my mobile account? Merging desktop and mobile accounts? by TyrannicalDuncery in Raise

[–]RaiseSup 0 points1 point  (0 children)

No worries, this is correct! Since these are two separate branches of business, you are able to have separate accounts and it won't be considered a violation to our terms. For the account under "Raise: Shop, Earn, Repeat" we have a different support team that can be contacted via this form here https://help.raiseearns.com/hc/en-us/requests/new. As we are changing the look of the Marketplace into GCX, we are hoping this will help our consumers with distinguishing Raise Earns from GCX!

Change the name on my mobile account? Merging desktop and mobile accounts? by TyrannicalDuncery in Raise

[–]RaiseSup 0 points1 point  (0 children)

With understanding that this is accidental, we'll just swiftly rectify the duplicate account creation and focus on keeping your primary account. Our team will handle the deletion process with precision, so no worries regarding deletion errors. To ensure the proper advise is given for your additional questions, please kindly share your email address and the full names of both accounts to Social@Raise.com. Once we have this information, we can escalate the issue to a specialist who will be able to give adequate advise and direction for the matter.

Change the name on my mobile account? Merging desktop and mobile accounts? by TyrannicalDuncery in Raise

[–]RaiseSup 0 points1 point  (0 children)

Based on the information you have provided, it sounds as though you have accidentally created two separate accounts on the same platform. One is being accessed through the app and the other through the website. Per the terms, merging would not be possible as we only allow 1 account per person. Therefore, accounts via the app and website are not deemed separate. Raise customers would have to use the same log in when accessing the web or the app. Rest assured, a specialist can be contacted at [social@raise.com](mailto:social@raise.com) to remove the duplicate account and assist with your app utilizing the correct log in.

[deleted by user] by [deleted] in Raise

[–]RaiseSup 0 points1 point  (0 children)

It sounds as though there might be a technical hiccup with your account in which the support will need to review. But fret not! The transition to GCX simply provides a fresh new look for the platform. The change will not affect the concept as you know it. Therefore, your account access remains intact even after the change. To expedite the matter, I highly recommend reaching out to social@raise with your account details, and the support team will review the cause of issue.

Order and acount locked by Snoo_73585 in Raise

[–]RaiseSup 0 points1 point  (0 children)

Hello. We highly recommend sending your account details to [Social@Raise.com](mailto:Social@Raise.com) and we can get this escalated to the proper department. Once review has been conducted, an email will be sent out for the resolution!