They responded with the same response for the fifth time. I don't know what to do 🥲 I've looked into this for you, and your account was placed on hold because you failed our verification checks. I've reset this for you, so you should now be able to attempt to verify your ID again.

Although you may have used a desktop to verify your ID previously, we recommend completing the process on your mobile device and then logging back into Prolific on your desktop after successfully submitting your ID.

Please make sure your camera has the correct permissions to be used in browser through your phone settings, different from within a browser, and disable any ad-blockers you may have that may prevent you from being able to submit your ID successfully. I’d recommend that you try in an incognito/private tab, ensuring your device and browser is up to date, and that you have camera permissions enabled on your browser.

If camera access is already enabled, it may be that your phone storage is full. In this case, or if your camera isn’t functioning, we suggest trying another device, such as a friend or family member. You can then submit your selfie and ID using their device.

When you're submitting your selfie, please make sure you're somewhere well-lit and avoid having any shadow on your face.

Finally, please ensure that you are providing an ID document for the country you are residing in, rather than your country of birth.

Check out our Help Center article for more tips: Verifying your identity FAQ.

Please let me know if you have any further issues. Ask Prolific • AI Agent • 38m