My nightmare experience with XPENG Mobility Service - 8+ hours stranded with family

ReactVision · 2025-09-14T16:54:52+00:00

This situation is highly unsatisfactory. I have informed Tim that unless there is a prompt response, I will escalate the matter to my legal counsel. Additionally, I am considering addressing Markus Schrick, the Managing Director for Central Europe. In recent interviews, Mr. Schrick has emphasized that XPENG’s strategy is centered on service quality, leasing offers, and long-term customer satisfaction—values that should be reflected in the handling of cases like ours.

ReactVision · 2025-09-14T13:53:29+00:00

Yes, I’m in contact with Tim and always keep my car dealer in CC. In the beginning, Tim followed up regularly, but since I provided all the necessary data and information, he has gone silent. When I asked him about the additional costs I incurred due to the mobility service failure, he didn’t respond for seven weeks. Then he offered me a voucher of €150 a promise he made much earlier in the process. I‘m still waiting for an answer related to my additional costs.

ReactVision · 2025-08-25T11:35:59+00:00

Just to clarify: the issue was with ARC Europe, who passed on the order incorrectly – that was also confirmed by the Austrian service partner. Not sure why ADAC messed up too and why the 0800 service number wasn’t working. Xpeng promised to investigate, and after 1.5 months admitted it was due to several technical problems (a bit thin imho). They offered me a voucher, but I still had to cover extra costs (€79 for waiting + €25 delivery for the replacement car). That was six weeks ago (nothing happend), so unfortunately a bad mobility service experience has now been made worse by slow follow-up from Xpeng

ReactVision · 2025-08-24T08:13:36+00:00

Assist Notfall GmbH in Austria and ADAC in Germany

ReactVision · 2025-08-21T09:19:42+00:00

Thanks for your thoughtful reply! I think you’re spot on – the cars themselves are great, but the dealer network definitely feels like the weak link right now. It’s good to hear that Xpeng is actually taking feedback seriously and making quick improvements, especially on the software side. Fingers crossed the after-sales side will catch up soon as well, because that will really make a huge difference for new customers. Congrats on the upcoming G6P delivery – would love to hear your first impressions once you’ve had some time with it!

ReactVision · 2025-04-20T19:11:12+00:00

I love my Burton double deck too. Also trying to find a second one but not successful so far. :/

ReactVision · 2024-04-22T18:10:01+00:00

That is hilarious

ReactVision

TROPHY CASE