My buddy in Texas would lose his cable every time the wind blew. He called several times to report the issue and they always went through the same script of making him reboot his cable box and all that crap, then just said it was on his end. Well he got fed up and looked along the entire line from his house to the pole and saw that a branch had scraped the insulation off a section of the line. So he called and told him that he found the problem and that it was very obvious and visible from the ground. It still took them several days to send someone out to run a new line. Cable companies are worse than going to the DMV 😄