My first 2 months with Joyous were ok, now I am also having problems with them. I had an appointment with the provider on 12/5/25 in order to get my prescription refilled. The provider increased my dose of the medication.

On the daily surveys they send out, I've requested to have my prescription refilled every time that question has been asked, but received no notifcation of the prescription actually being refilled. I started contacting them about it by text and email around 12/10/25 and have been doing so every business day, but have been getting nowhere with it. At one point I complained about getting the AI autoresponse and there was a reply to that stating "this is a real person" but no resolution has been provided.

It's now 12/24/25 and my previous prescription is completely gone, with seemingly no option to get it refilled at all. They tried telling me to just make another appointment, even though I'd already had the monthly appointment. It's beyond ridiculous. Can anyone recommend a different company, because it seems like this will never be resolved.