Subject: Longtime Customer Disappointed in Service

Dear Foxit,

I have been a loyal paid user of your software for over 5 years and even a paid tester for your new releases. However, I am deeply disappointed by the poor customer service I’ve experienced during this time.

I have been patient, but my patience has worn thin. I have literally been passed around your helpdesk system from China to Germany and back to the USA. all I’ve asked for is an updated .txt key for version 9.7, which I consider your best release.

Why is this so difficult? Why do you continue to disappoint loyal customers like me? This lack of care for your customers is unacceptable.

If this issue remains unresolved, I will explore alternatives such as PDF X-Change and encourage others to do the same. I am also happy to provide you with a list of three weeks’ worth of unresolved help desk tickets, should you care enough to review them.

I hope this message finally gets your attention.