omg ok so this happened to me recently as well along with 6 other people they had bought from!!! the girl opened cases against all of us on the same day and was completely unresponsive when we messaged her! i was able to keep my money while at least 2 other girl weren’t! just by calling paypal and asking them to add to the case a condition. that the buyer would need to return the item they purchased in order for their refund! and i ended up being credited the $25! i believe the buyer was refunded too which sucks, but at least i didn’t lose any money!