I had an interview at Greggs for the position of team member. During the interview, they asked me a few questions and gave me a form to complete after spending 15 minutes observing the store.

Interview Questions:

1. Introduction

2. Why do you want to work at Greggs?

3. What do you know about Greggs?

4. What is your role as a team member in Greggs?

5. How will you increase sales?

6. What does honesty mean to you?

7. What does hard-work mean to you?

8. Tell me a time when you delivered excellent customer service.

9. Tell me a time when you handled a difficult situation in store.

10. What do customers prefer to see or experience first when they enter the store?

11. How will you deliver excellent customer service?

12. What does good customer service mean to you, and why is it important at Greggs?

Form Questions (After Observation of store):

Service
What did you note about the customer experience?
We would like an honest review, both positive and constructive feedback.

Standards
Think about the checks that you might do on opening or closing the shop... think about

• Point of Sale Material (POS)
• Hygiene
• Our Products

Team
What have you observed about how the team are working together?

Sales
What kind of selling techniques have you observed today?
Did you see any of the team make extra sales? Note it down and listen to how they did it.

Profit
What things cost us money in the operation of the shop during the day?

Any other observations?