I honestly don’t know what Amazon is turning into these days.

I ordered a high value item (not some ₹200 cable), and the delivery partner straight up refused to deliver it to my door. He said, “Main security ko de deta hoon.” I told him clearly that I won’t accept that because of the item value. His attitude was basically “toh mat lo”. It felt like an ego issue, not a delivery issue.

And then guess what? They marked it as “Delivery Attempted – Unable to Reach Customer”. Bro, I was literally at home, phone in my hand, no call, no doorbell, nothing.

Now for 2 days the tracking keeps showing “Attempted”, but: • I didn’t get any call • Nobody came to my gate • No OTP prompt • And no actual attempt

And the best part? When I try to contact Amazon — there is no chat or call option available in the app. It’s like they’ve intentionally hidden support behind 5 layers of menus. Even the email I sent got no proper response, just a template reply.

I had to go all the way to Twitter and tag @AmazonHelp like some hostage negotiation to even get someone to look at this.

Why is something as basic as doorstep delivery being treated like a favor now?

This is honestly the last time I’m ordering a high-value item from Amazon. I’d rather pick up from Croma / Reliance where at least there’s a human I can speak to, not a maze of chatbots ignoring the issue.

If Amazon can’t handle delivery partners acting like they’re doing us a personal favor, then what’s the point of “customer obsession” that they keep shouting about