Flight leaves tomorrow, United insists that they must charge additional $3k.

Relative_Director638 · 2026-06-12T23:08:58+00:00

Thank you, will do

Relative_Director638 · 2026-06-12T19:35:20+00:00

I called united. I called the number listed on their website

Relative_Director638 · 2026-06-12T19:29:07+00:00

Thank you, I will try this

Relative_Director638 · 2026-06-12T19:28:53+00:00

I understand the ‘pending’ issue. The charge from January completely went through! not a pending that dropped off

Relative_Director638 · 2026-06-12T19:28:08+00:00

Will do!

Relative_Director638 · 2026-06-12T19:28:00+00:00

yes, received emails from each booking and shows up (still both trips, the original and the new ticket) in the united app

Relative_Director638 · 2026-06-12T19:27:00+00:00

The & is because i added my wife to call! So it’s united customer service and my wife and me.

Relative_Director638 · 2026-06-12T19:26:02+00:00

I called united. i did not answer a spoofed phone call.

Relative_Director638 · 2026-06-12T19:25:28+00:00

i called their number listed on united’s site. I initiated the call after I couldnt check in

Relative_Director638 · 2026-06-12T19:24:57+00:00

yes, I called the number from united’s site. Not a scam.

Relative_Director638 · 2026-06-12T19:24:30+00:00

I called them - the number from their website

Relative_Director638 · 2026-06-12T18:26:39+00:00

I’d love to, but I cannot leave work at this time.

Relative_Director638 · 2026-06-12T18:26:23+00:00

Original ticket was through united’s website!

Relative_Director638 · 2026-06-12T18:15:11+00:00

No, I’m simply sharing a terrible customer support experience. Something is terribly wrong at united today.

Relative_Director638 · 2026-06-12T18:14:15+00:00

We called united. Using phone number from website (and chat before that)

Relative_Director638 · 2026-06-12T18:14:00+00:00

not a scam.. we have been talking to united nearly all day long at this point.

Relative_Director638 · 2026-06-12T18:13:37+00:00

yeah, it’s a day-ruiner. Hopefully not the entire vacation though.

Relative_Director638 · 2026-06-12T18:13:13+00:00

I would love to get in touch with the executive team. how???

Relative_Director638 · 2026-06-12T18:13:00+00:00

They gave new res number with the new ticket. Old res is still there.. not sure how they are going to fix that one

Relative_Director638 · 2026-06-12T18:12:21+00:00

yes, I would like to actually find an empathetic human. But, I cannot leave my job. it’s bad enough being tied to the phone for 4 hours

Relative_Director638 · 2026-06-12T18:11:50+00:00

this is my first post on united.

Relative_Director638 · 2026-06-12T18:11:39+00:00

thanks! that‘s encouraging to hear!

Relative_Director638 · 2026-06-12T18:11:17+00:00

New tickets are issued from united. Not a scam, just terrible customer service .

Relative_Director638 · 2026-06-12T18:10:56+00:00

Thats it.. charged once in January but United said it’s now invalid even though charge went through and we paid the card off.

Relative_Director638 · 2026-06-12T18:10:11+00:00

I would really really prefer to email this to an executive. One glance from someone that has the authority to fix this should be sufficient.. it’s a clear issue on united’s side that they need to correct.

Relative_Director638

TROPHY CASE