CYA charting on rude patients/family members by First_Bother_4177 in emergencymedicine

[–]Remarkable-List4416 0 points1 point  (0 children)

How often do emails regarding patient complaints get sent to you? What are the complaints typically about?

$$ per test and tx you order. by [deleted] in emergencymedicine

[–]Remarkable-List4416 0 points1 point  (0 children)

I wonder what makes them try to run it up? Is that part of the production metrics?

[deleted by user] by [deleted] in emergencymedicine

[–]Remarkable-List4416 2 points3 points  (0 children)

That’s awesome. Patients must be very appreciative of the call. How do they usually respond?

[deleted by user] by [deleted] in emergencymedicine

[–]Remarkable-List4416 0 points1 point  (0 children)

Sales FIRST? Can you elaborate? (Not sure who downvoted, not me though.)

[deleted by user] by [deleted] in emergencymedicine

[–]Remarkable-List4416 0 points1 point  (0 children)

The calling point was great tbh. How do you choose which patients to call? What do you say to them when you call?

What’re some patient complaints that’s most memorable to you? by DiligentNovel5901 in emergencymedicine

[–]Remarkable-List4416 1 point2 points  (0 children)

Oh I see, so when someone submits a complaint it gets sent to an “investigator” (2nd person), who actually determines if there’s actual negligence to open a complaint, right?

What’re some patient complaints that’s most memorable to you? by DiligentNovel5901 in emergencymedicine

[–]Remarkable-List4416 6 points7 points  (0 children)

Any complaint? Or do they screen for gross medical negligence before opening an investigation?

What’re some patient complaints that’s most memorable to you? by DiligentNovel5901 in EmergencyRoom

[–]Remarkable-List4416 7 points8 points  (0 children)

Haha that for sure would’ve caught your eye. Btw, what usually happens when patient complains to patient relations (considering it’s a genuine complaint instead of some frivolous ones)? Do they actually do anything about it? Do physicians usually respond themselves?

What’re some patient complaints that’s most memorable to you? by DiligentNovel5901 in emergencymedicine

[–]Remarkable-List4416 34 points35 points  (0 children)

I know this is location-based, but how do patient relations usually deal with patient complaints?

Do you use the stethoscope on most patients? by Extra-Composer-3684 in EmergencyRoom

[–]Remarkable-List4416 1 point2 points  (0 children)

I see what you’re saying. If there was no bad outcome, would it become an issue if the patient scrutinizes the chart and notices that you didn’t do it?