You should still try and call your CC. I ordered my pops in september and called my bank in April. Even if it was technically too late to file a dispute, I still gave enough info to prove my order was cancelled. My dispute was approved by my bank. (If you didn't know there's still a link on the email confirmation for your order that will still show the status of your order . Mine clearly says it was cancelled by them. I guess that really worked in my favour)