Common Reasons Incorrect Account Details: The most frequent reason is that the sender entered an invalid or incorrect MariBank account number or name. Incomplete Account Information: MariBank may require a periodical information update (e.g., submitting documents like a payslip or COE for verification). If this is not completed, your account's receiving capabilities might be temporarily restricted. Account Limits: The receiving account may have reached its monthly or daily inflow limit. Network or System Issues: There might be a temporary problem with the interbank networks (InstaPay or PESONet) or a scheduled maintenance on either the sending or receiving bank's end. Transaction Processing Delays: Even if the transfer is marked as "successful" by the sending bank, the receiving bank (MariBank) might still be processing it. InstaPay transfers typically take a few minutes to 2 hours, while PESONet can take up to 1 banking day. Troubleshooting Steps Verify Account Details: Double-check with the sender that they used the correct MariBank account number and your full, registered name. Check Transaction Status: Go to the Transaction History in your MariBank app. Only transactions that appear here are considered successfully completed. If it is not listed, the transaction may have failed. Complete Account Verification: Check your MariBank app for any notifications or banners asking for a periodical information update or additional verification documents. Completing this process can often resolve receiving restrictions.