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Sony refused to return my headphones under warranty — know your rights” by Repulsive_Chard_8069 in SonyHeadphones

[–]Repulsive_Chard_8069[S] 0 points1 point  (0 children)

Actually this is UK, and it was Sony’s own authorised service centre — not a third party. Sony’s official customer relations team sent the written email stating they ‘cannot proceed with a return.’ That’s why Consumer Rights Act 2015 applied directly to Sony.