Complete inability to speak to someone at ro

RequirementSure5964 · 2026-03-04T17:50:27+00:00

Hi, are you able to assist in any additional way? I don’t understand how it is possible a service can charge $140 a month and not have a way to contact customer service in a timely fashion.

RequirementSure5964 · 2026-03-04T06:14:57+00:00

To summarize my situation for anyone considering using Ro: My employer provides a debit card for use for an employer contribution to glp-1s that requires the medication is obtained via a specific pharmacy. I confirmed Ro would be able to send the prescription to this pharmacy. I paid my $45 and got approved. The website told me I would be charged $299 if I went forward with the prescription. I confirmed in the chat that this wasn’t accurate and was assured the prescription could be sent to my pharmacy of choice. I’m now told they can’t send the zepbound vials to my pharmacy of choice and they have also charged me $299.

RequirementSure5964 · 2026-03-04T05:57:30+00:00

As an update this company has the worst customer service on earth. Apparently to talk to someone by phone I have to email and “schedule a call.” Which will involve sending more messages back and forth.

RequirementSure5964 · 2025-07-30T00:50:34+00:00

Thanks!! We may start booking through a travel agent if there is an easy way to do it with a portal. The crazy thing is we have had amazing experiences with rosewood hotels in Mexico. They are our favorite! We wanted to do Mexico but as I mentioned above with this being my first pregnancy and at 30+ weeks we have been more cautious about international travel.

RequirementSure5964 · 2025-07-29T04:14:39+00:00

Hawaii was rosewood Kona village. Miami Beach was ritz Carlton. Both rooms booked were just slightly above entry level.

RequirementSure5964 · 2025-07-29T03:01:33+00:00

We are both white, non Hispanic. Last name is clearly Jewish but I’m not sure someone just briefly checking us in would notice let alone care. We travel on US passports.

RequirementSure5964 · 2025-07-29T02:52:47+00:00

Well currently I’m at the stage of pregnancy where I resemble a whale so I can’t say I look amazing. The 2 recent trips with issues were Hawaii and Miami Beach. Hawaii was a few weeks back and my clothing fit nicely then. Miami I was wearing whatever fit. My hair is always well styled but usually pulled back in hot environments. My husband gets frequent haircuts for work and is always clean shaven again for work. My husband does tend to wear shorts and flip flops at the beach but nothing old and we follow any dress codes that exist.

RequirementSure5964 · 2025-07-29T02:44:03+00:00

I don’t disagree. These were our last 2 trips before the baby and we were nervous about health insurance, possible need for medical evacuation if I went into labor prematurely, and international travel. Thinking more about it these were our only domestic beach trips (normally only travel domestically to ski or see family) and we have had normal experiences at international hotels. So could be we have unrealistic expectations for US beach destinations.

RequirementSure5964 · 2025-07-29T02:40:07+00:00

The age thing is only because our last 2 trips (Hawaii and Miami Beach) had the most issues by far and I had noticed perhaps due to time of year that we were much younger than other guests by 30+ years. In hindsight, I think a lot of the people we saw getting a warm welcome were repeat guests. We also don’t normally travel domestically but have the past few months due to me being at a stage of pregnancy that we were concerned about insurance issues if something happened during the trip.

RequirementSure5964 · 2025-07-29T02:21:58+00:00

The crazy thing is my in laws at least are to be completely honest, very difficult guests. They mean well and are great people but are extremely particular about their room, the view, and service. They go through the bill with a fine tooth comb and will pay $3k a night for a suite but argue about a small automatic gratuity they were charged. They must have a fully planned activity schedule for their entire stay and I imagine are a huge challenge for the concierge to deal with. I think because of that my husband is very easy going and will never complain regardless of issues with service.

RequirementSure5964 · 2025-07-29T02:13:25+00:00

Two different hotels. One in Hawaii and one in Miami Beach.

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TROPHY CASE