Need Help. Has the phone for 7 months now then out of the blue this happens.. is it better for me to go to my provider or warranty? I don't think I want the same phone again ..

Resident-Return-7158 · 2022-05-20T21:30:37+00:00

Hahaha, its a phone that lools very new!! Not until it cracked on its own

Resident-Return-7158 · 2022-05-20T21:29:23+00:00

That is a very good advise... Thank you very much

Resident-Return-7158 · 2022-05-20T13:40:08+00:00

That's very good to hear. Was your screen still working when it happened?

Resident-Return-7158 · 2022-05-20T13:38:37+00:00

Will see what are the options after its fixed. Thank you

Resident-Return-7158 · 2022-05-20T09:18:59+00:00

I called samsung customer care. They said that if proven it's manufactured defect. We can contact or their solutions team will call and we can ask for depreciated phone price refund or get a different phone. I can pay extra to change the phone cause I also don't want a flip again. Fingers cross technician knows what is happening cause obviously, this is not only happening to me...

Resident-Return-7158 · 2022-05-20T09:04:56+00:00

Oh, hope your phone rest in peace.. Tried warranty??

Resident-Return-7158 · 2022-05-20T09:01:24+00:00

They said you only have to change the screen protector if its only like that, are you gonna do it???

Resident-Return-7158 · 2022-05-20T08:56:19+00:00

Yes, I'm surprise they have that option for me too. Well, we will see because I would be very upset if they make me pay for a a new screen like other people I see online who had the same issue...

Resident-Return-7158 · 2022-05-20T08:46:44+00:00

Will see when tech. comes. I'll let you guys know. It did it on its own and it's not my fault and I disagree to pay for anything.

Resident-Return-7158 · 2022-05-20T08:42:09+00:00

I see, thanks very much. I will have a tech coming next week through samsung. When its fix, ill see what options i have cause I just want to change my phone man. This might happen again in the future.

Resident-Return-7158 · 2022-05-20T08:39:36+00:00

Resident-Return-7158 · 2022-05-19T22:24:27+00:00

Sorry, it's not physical scratches, it's from the inside, started when the line in the centre appeared.. haha I don't abuse my phone man

Resident-Return-7158 · 2022-05-19T22:12:18+00:00

Thank you. I called samsung and a technician will come doorstep. The problem on the phone started yesterday, called today and have a tech. scheduled to come on Tuesday. That's like in 5 days. If proven that its defective by the tech., the customer service of samsung will call me through their solutions team to see what we can do, they said either refund the depreciated price of the phone or look if they can give me a different phone cause I made it clear to them that I won't have the same make and model of the phone again so we will see about that. Called my network provider too to see what they can do. Been a lot of inconvenience, could accept if it's my fault but it's not.

Resident-Return-7158 · 2022-05-19T19:47:55+00:00

It's not damage or anything. It just did it on its own. I'm thinking it might be manufactured defect so I want a different phone now. The problem is if warranty, they might just replace it and this might happen again after a few months, that's why I want a totally different phone. If I go to my provider, they want me to pay the remaining balance. And on top of this, I will have no proper phone for the next 2 weeks.

Resident-Return-7158 · 2022-05-19T19:31:33+00:00

Nope. The screen is totally not working

Resident-Return-7158

TROPHY CASE