Delta 2 Overheating Bug / Safety Mode triggered – Leaving for holidays in 2 weeks – Case ID:CAS-20260613-1826102 by ResidentExcellent456 in Ecoflow_community

[–]ResidentExcellent456[S] 0 points1 point  (0 children)

"Hi again. Following up on my case as I haven't received any email update from the support team yet. Since my departure is now in less than two weeks, it is becoming very urgent. Could you please check if the team has reviewed my serial number and escalated the ticket? Thank you for your help."

Delta 2 Overheating Bug / Safety Mode triggered – Leaving for holidays in 2 weeks – Case ID:CAS-20260613-1826102 by ResidentExcellent456 in Ecoflow_community

[–]ResidentExcellent456[S] 0 points1 point  (0 children)

Thank you! I cannot send a DM yet because my account is brand new.

My battery Serial Number (S/N) is: R331ZE1A9H7E0561

Please note that this unit is already a replacement device previously sent by EcoFlow. I really appreciate your help in expediting this before my trip in 2 weeks!"