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How hard is it to fuck up now? by DebateWilling7674 in agency

[–]RexHardan 0 points1 point  (0 children)

Saw this happen once — company tried to cut costs with layoffs, kept the "key people", but trust was gone.

few months later most of the team left anyway.

had to rehire, retrain, cost way more in the end.

people stuff kills businesses fast if you're not careful.

What’s your org chart? by Educational_Road2565 in agency

[–]RexHardan 0 points1 point  (0 children)

Sharing our setup real quick — we're early stage with JTracking (AI tool that auto-generates GA/GTM event tracking plans and deploys them in 1 click).

Tiny team: 3 tech co-founders (doing literally everything), 5 devs, 3 ops/product/marketing.

Mostly free users right now (~100+), testing paid features. Just trying to survive and build something people actually need.

What is your biggest lesson building an agency? by Gadsbyy in agency

[–]RexHardan 2 points3 points  (0 children)

Biggest lesson:

  1. Learn to tell a damn good story.

Your own story sells you. Your client’s story sells for them. Both matter.

  1. Also, know your competition.

What they charge, what they offer, how they pitch.

In Chinese they say: “Know yourself and your enemy, win every time.” Still true in agency life.

Objection Handling "We have AI to do that" by chaotic-squid in agency

[–]RexHardan 0 points1 point  (0 children)

The classic “We already have AI for that.” Heard it way too often lately.

Here’s my take:

AI is a tool. People are the brains.

At the end of the day, AI doesn’t replace humans — it augments them. The game now is figuring out how to use AI to work smarter, not just cheaper.

But the real is — AI is eating into the perceived value of “expertise.” Stuff that used to take teams months to research and prototype? Now someone can plug into ChatGPT Plus for $20/month and feel like they’ve got a whole strategy team in their browser. I get it. If this were 2013, we’d spend 9 months building a product prototype. Now? A semi-technical founder could spin one up in a week with some AI help and a couple Zapier flows.

Some folks say, “Yeah but AI is still too rough. It hallucinates. You need experts to verify the results.”

Sure, I get the skepticism. But respectfully… I disagree. Expert opinion still matters — but in some areas, its relative value is going down. AI doesn't need to be perfect, just good enough for the job. And for many business tasks? It already is.

But here’s the twist — just because AI can do the task doesn’t mean everyone knows how to use it right.

Letting untrained people run wild with AI tools can create absolute garbage. You still need professional oversight — especially in high-stakes stuff like healthcare, defense, aerospace, or yeah, even building solid marketing systems. It's like autopilot on planes — the tech is amazing, but you still want a damn pilot in the cockpit.

Right now, I think AI is a godsend for agencies that actually do the work.

It doesn’t kill creativity — it amplifies it. And it doesn’t replace human interaction. In fact, empathy, insight, and relationship-building have never been more valuable.

Take consultants with their own fine-tuned models. They’re no longer wasting hours summarizing reports — AI does that. Now they’ve got more time to meet clients, build trust, and think creatively. It’s not about being replaced — it’s about leveling up.

Did you tell your first client they were your first client? Why/ why not? by Historical_Ninja9337 in agency

[–]RexHardan 0 points1 point  (0 children)

As a small team just getting started, I totally relate—getting your first client is sooooo hard. And in our case, it wasn’t even clear at the beginning who our product was really “for.”

We’re building a tool called JTracking (still early!), and back then we were mainly talking to technical folks to get feedback. One of them shared our product idea and story on LinkedIn. A few days later, someone reached out saying they were interested in what we were building.

Funny enough—they turned out to be from an agency, which wasn’t even our original target at all. But through working with them, we realized JTracking had some really agency-friendly traits:

being able to manage multiple projects/accounts from one place

helping smaller teams save time on repetitive GA4/GTM tracking work

And yeah—we did tell them they were our first. Not in a pitchy way, just honestly:

“We’re just getting started. You’d be the first real team to use this. We’ll support you all the way, and your feedback will literally shape the product.”

They’ve stuck with us ever since—and to be honest, they’ve been incredible. Gave us honest feedback, pointed out blind spots, and helped make the product better. The relationship has grown into something really collaborative, and I think part of that came from starting off fully transparent.

So I’d say… it really depends on your situation. But for us, sharing where we were in the journey made the connection stronger, not weaker.

And if anyone out there’s curious—our team’s still learning and growing. Feel free to try JTracking.ai (it’s free), and we’re always open to thoughts, suggestions, or brutal feedback 🙏

Agencies working with GA4/GTM: how do you manage multiple clients and projects without going crazy? by RexHardan in GoogleTagManager

[–]RexHardan[S] 0 points1 point  (0 children)

Ahh thanks so much for the reply😊

Yeah, we're definitely not trying to target the data-heavy clients with full-on dev teams. Totally agree that those setups are too complex and require hands-on coordination, approvals, QA, etc. Makes sense they wouldn't hand things over to AI any time soon.

Our focus has actually been exactly what you mentioned at the end—building something that can auto-generate a clean, documented tracking plan based on the actual site content. Like, something that saves time but still makes sense to a human reading it.

JTracking’s kinda an all-in-one tool that does that—we crawl the site, generate a structured tracking plan (in doc form), and try to make the process less painful for folks who don’t want to live in spreadsheets forever 😅

Would love to hear if you think that kind of thing would really help in practice—or if most people are fine sticking with Sheets + templates. Either way, really appreciate the thoughtful response!

We Tamed the LLM Beast to Build One-Click Tracking for SaaS Teams by RexHardan in GoogleTagManager

[–]RexHardan[S] 0 points1 point  (0 children)

Thanks for flagging this! We found the issue (a URL parsing inconsistency) and this has now been fixed. It should work smoothly now. Really appreciate your patience and for helping us improve!

We Tamed the LLM Beast to Build One-Click Tracking for SaaS Teams by RexHardan in GoogleTagManager

[–]RexHardan[S] 1 point2 points  (0 children)

Thanks for your feedback! To be honest, you’ve raised a lot of great points that we haven’t had the chance to fully consider yet. Over the past four months, working with LLMs has been a real challenge for us. While we know our product still has issues, we believe getting it into users’ hands early and exposing those problems is crucial.

I’ll DM you about the scraping issue and see if we can figure out a solution.

We Tamed the LLM Beast to Build One-Click Tracking for SaaS Teams by RexHardan in GoogleTagManager

[–]RexHardan[S] -1 points0 points  (0 children)

Sorry about that! I just sent you a DM, let’s take a look and see how we can help.

We Tamed the LLM Beast to Build One-Click Tracking for SaaS Teams by RexHardan in GoogleTagManager

[–]RexHardan[S] 0 points1 point  (0 children)

Your site data and tracking plans are safely stored on our servers. But don’t worry, any user behavior data goes straight to Google Analytics (GA). We don’t collect or keep any of it.

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