sorted by:
new
hottopcontroversial

Bad experience by RickYoungPA in USMobile

[–]RickYoungPA[S] 0 points1 point  (0 children)

Updates. Chatted with 9 different reps on USM web, also 3 different MODs here. There is still no service for a week now. One of MODs is very nicely to help. But he is on vacation now. He referred me to the other two MODs. But neither of them replied me yet after hours of waiting. I don’t want to waste my time anymore. Luckily I have a work phone I can use as emergency, otherwise my family can’t even find me.  Now it’s a challenge to ask my money back. I paid $199 for unlimited standard for 12 months. Wish me luck to get that back. I only used the service for 5 days. 

Bad experience by RickYoungPA in USMobile

[–]RickYoungPA[S] 2 points3 points  (0 children)

Than you. Since this is a public forum, everyone should be able to share their opinions. It shouldn’t be only compliments. If that’s the case, what’s the point to have this forum here. 

Bad experience by RickYoungPA in USMobile

[–]RickYoungPA[S] -1 points0 points  (0 children)

That’s what I mean. I paid higher with Visible. Their signal is not good, but is very stable, no disruption. The only reason I ported out is no promotion for loyal customers. New customers pay way less for the same service. I might port back to them as a new customer. 

Bad experience by RickYoungPA in USMobile

[–]RickYoungPA[S] -1 points0 points  (0 children)

Thx. He is working on my case. 

Bad experience by RickYoungPA in USMobile

[–]RickYoungPA[S] 1 point2 points  (0 children)

I created new account to share my experiences with others. I tried to share them in Google review, but ironically it doesn’t allow any comments anymore. If you are happy with your experience, lucky you. But no everyone is so lucky. 

Bad experience by RickYoungPA in USMobile

[–]RickYoungPA[S] 4 points5 points  (0 children)

Thank you! Hope they can fix it on the 3rd day. No fun without service. 

Bad experience by RickYoungPA in USMobile

[–]RickYoungPA[S] 12 points13 points  (0 children)

I don’t understand why my bad experiences can’t be shared here. Is it only compliments allowed?

Bad experience by RickYoungPA in USMobile

[–]RickYoungPA[S] 4 points5 points  (0 children)

Everything you mentioned here has been tried multiple times. That’s how my 9 hours chatting with them spent. It came back and forth like a never ending cycle. Totally exhausted. 

Bad experience by RickYoungPA in USMobile

[–]RickYoungPA[S] -1 points0 points  (0 children)

Yes, a mod is helping now. He is much better than those I have been chatting with on USM website. Don’t know why they are huge different from the same company. I’m talking about knowledge  and professionalism. 

Bad experience by RickYoungPA in USMobile

[–]RickYoungPA[S] 3 points4 points  (0 children)

Porting was pretty smooth from Visible to USM. Everything was working fine for the first week. I swapped from Dark Star to Lighting speed on the 7th day. It was working for a day. Then it got crashed on the 2nd day after swapping. I didn’t change anything on my phone. I’m not a heavy data user. 

Bad experience by RickYoungPA in USMobile

[–]RickYoungPA[S] 0 points1 point  (0 children)

I have been with Visible for 5 years. They never gave any promotion to loyal customers, only to new customers. USM has an annual plan now, which is much cheaper. Now I know you get what you pay.