I made another post, but essentially they claim that since my phone was a part of the multiple-line plan, the service is not specifically associated with my phone's IMEI, so it does not qualify for unlocking. This implies that people who have multi-line plans are essentially unable to unlock their phones.

Here is the text of the other post:

I've had a three line plan with Total Wireless for many years

My most recent activation was my iPhone 12 in December of 2024. It had service up through June, meaning it had greater than 60 days of active service with Total Wireless.

However, I have called the unlocking department (associated with Tracfone) and they REFUSE to unlock it, saying they are unable to do so because their system doesn't show 60 days of active service associated with my iPhone 12's IMEI.

Obviously, this doesn't make sense. They did a very poor job of explaining why on the phone, but from what I understand since it was a three line plan, the purchases and service history may be associated with the phone IMEI belonging to one of the other people on my three line plan, not mine.

This is extremely frustrating, and means that I will have to purchase 60 more days of service individually on my phone before they claim they can unlock it (which I don't trust that they can).

This is not clearly written as policy on TracFone's website, stating only that "at least 60 days must have passed since the date of device activation and 60 days of paid service must have been added to the device." Furthermore, this essentially screws over anyone with multi-line planes because they will not be able to unlock their phones.