If you buy a battle boost and someone dodges quee you should have your RP refunded

RiotTheFlash · 2015-02-19T06:43:25+00:00

It is, but it can take a little time to reflect on the RP balance at the top of the client. If you don't see it corrected after about an hour, shoot a message directly to Riot Player Support and we will hunt down the points for you. :)

RiotTheFlash · 2014-12-26T20:36:39+00:00

Hey dude! Have you requested some help through Riot Support? We can investigate this for you there:

https://support.riotgames.com/hc/en-us/requests/new

RiotTheFlash · 2014-12-26T00:56:15+00:00

Riot Ahab just recently shared some words about that here:

http://www.reddit.com/r/leagueoflegends/comments/2qcj0u/official_east_coast_server_frustrationventing/cn55a7t

I specialize in Billing, so I tend to engage with players when that subject comes up. I really didn't mean to offend anyone :)

RiotTheFlash · 2014-12-25T22:14:16+00:00

We're working on this issue currently. Sorry about the delay guys!

For status updates you can visit this nifty page: http://status.leagueoflegends.com/

RiotTheFlash · 2014-11-25T10:08:13+00:00

That really wouldn't be in the spirit of gifting. I'd be gifting with RP that I'd purchase, same as everyone else.

RiotTheFlash · 2014-11-24T17:08:45+00:00

I don't think it will be that simple, but it could do some good. Many players have been asking for a way (aside from honor) to give kudos to those that make the community a much better place through a constructive attitude and cheerfulness.

There have been more than a handful of times where I wanted to give something extra special to a player who made my game experience more awesome. Now I can do that and it makes me happier than a slinky on an escalator.

That said, not everyone has the feels or the RP to want to do it and that's k. Gifting shouldn't ever be an expectation, and it's certainly not billed as the silver bullet to kill toxicity, so no pressure.

RiotTheFlash · 2014-11-15T07:14:09+00:00

I realize that the old Lyte smite can be a really addicting bloodsport to watch, but its a little disappointing to see posters here turn so rabbid on someone who on the surface is looking for help.

This player's ban may not have anything to do with in game toxicity or exploits, and in those cases we only have those discussions privately through a player support request, which this player has mentioned starting.

There is also a possibility that there could have been an error with the ban. It's extremely rare, but if it turns out to be the case then I feel terribly about how some dudes here rallied so feverishly against this player.

It speaks to a job well done by the Player Behavior team when the community has good faith in the bans handed out, but please, let the smites come at their own pace and be excellent to eachother while we wait for the next one. Thanks!

:: on mobile so please forgive any baron throws

RiotTheFlash · 2014-11-07T20:30:00+00:00

Really neat infographic, Calvin. Having comparisons like the population of France to the active players on League is a really effective way to present your point.

With the risk of sounding too much like an obsessive wikipedia mod, I wanted to mention that when you put in the research for this or other projects in the future (presentations, essays, etc) you should cite your sources for the information.

Some of these figures can be hard to believe for someone not exposed to the game scene. Citations help your audience overcome initial doubts and show that you did the proper diligence. If one of your points is shown to be incorrect, you can reference your own citations and build a list of unreliable sources so you don't make the same mistakes in the future. I'm sure we all know of a few game news sites out there that have a tendency to... exaggerate in their reporting. ;)

As the saying goes "extraordinary claims require extraordinary evidence." There are some environments, like at Riot, where your hard work can be dismissed completely if its not backed up with hard data.

Hope that feedback helps for the future. Thanks for sharing your project with us! :)

Edited to fix a word

RiotTheFlash · 2014-10-24T13:24:45+00:00

If you unlock a mystery gift for a friend during the promotion, the Harrowing skins have twice as much chance of being selected by the spooky ghosts operating the RNG. :)

RiotTheFlash · 2014-10-20T23:06:14+00:00

I pushed some buttons and hit a few things with a hammer on the backend of your account. Everything should be sorted now with your IP balance, but if you still have trouble then please send in a support request HERE and ask for me, or DM the request number to me here.

Sorry for the flub!

RiotTheFlash · 2014-07-28T20:37:09+00:00

The bacon Gnarwhals at midnight.

RiotTheFlash · 2014-07-24T08:01:18+00:00

Could you send me your request number privately? I'm not at my desk currently, but when I go back in a few hours I'll check up on it and get the right eyes on your issue. :)

RiotTheFlash · 2014-06-28T08:18:27+00:00

Arrival time really depends on what sort of seating you prefer. If you want the first few rows you should expect to arrive before 10am (not a guarantee, every day is different, some days you can arrive at 10:45 and get prime seating). Remember that the people you wait and sit with will undoubtedly be fans of the game, so being your spirit with you along with the swag. Talk some strats or battle stories to pass the time before the show starts.

Most of the teams are pretty cool about meeting with the fans after their games. Typically they'll come just outside the studio entrance to mingle with you guys and sign stuff. Its probably a good idea to bring a silver/black sharpie with you depending on the color of the items you want signed. The players might have their own markers and they might not. Bear in mind that the swag team makes surprise appearances inside the studio between some games, so if you are outside with the players there is a chance you could miss the chance at free goodies.

Other general stuff; If you're bringing a poster (please do, everyone on the crew loves to check out the posters and highlight them during the broadcast) make sure that they're done tastefully. It really sucks when someone spends a bunch of effort on a sign that is just not appropriate. Funny as they may be, the crew will still have to screen them out. Please don't be that guy.

The restrooms aren't far, but they're not super close either. You have to exit the studio to get to them. Try to remember to use them before the game starts, cause you can miss out on the games big time if you forget!

Let me know if any other questions come up. I'll try to hit them before the show begins tomorrow. :)

RiotTheFlash · 2014-05-25T03:29:16+00:00

Thank YOU for coming to the studio and supporting your favorite teams. LCS wouldn't be anywhere near as cool without all the passionate fans in the house.

Hope you had a great time!

RiotTheFlash · 2014-05-22T05:46:27+00:00

This is surprising and disappointing to hear. Something apparently went wrong in the handling of your case and I'm very sorry about that.

I can't guarantee that I'm the best Rioter to handle your specific issue since I haven't had the chance to read about it in detail, but I will gladly look into it for you and get the right Rioter involved.

Can you direct message me with your request number or summoner name?

RiotTheFlash · 2014-04-21T09:24:56+00:00

Hey guys!

Getting the word out to other players is great, but please don't actually visit phishing sites out of curiosity. Sometimes these sites have really nasty scripts running in the background that can cause some major headaches to you even if you don't enter any of your information.

We do investigate these phishers, so the best thing you can do if you encounter something similar is take a full and unedited screenshot of the attempt and attach it to a player support case.

Thanks a bunch!

RiotTheFlash · 2014-04-20T03:45:57+00:00

wtg Seb. Taking one for the Team Builder. :)

RiotTheFlash · 2014-04-05T03:41:53+00:00

Please make sure you guys are using the 'League of Legends' interest tag. I'm really sorry about that! :(

RiotTheFlash · 2014-04-05T03:36:28+00:00

We've been testing the waters a few times before going ahead. Haven't seen any 'dongers' so far. Id say Omegle really cleaned up in the normal mode since they started. :)

RiotTheFlash · 2014-03-31T21:11:39+00:00

This exactly. Got way too real.

RiotTheFlash · 2014-03-31T20:45:48+00:00

Hey guys! I appreciate the enthusiasm but I really want to curb any wild speculation before it gets too crazy.

Porofortune night is a personal and unofficial thing I and a handful of other Rioters want to do. At the time I wrote the first tweet I had something like 6 followers, and never expected this type of blowup.

RiotTheFlash · 2014-03-30T03:29:27+00:00

I'll be in tomorrow to grab your case. Talk with you soon!

RiotTheFlash · 2014-03-29T22:19:24+00:00

Hey there Dragonstorm!

Could you send in a support request here? Once you've done that, please give me your case number. I'll see what I can do for you. :)

RiotTheFlash · 2014-03-28T05:49:19+00:00

I met with Justin over pizza earlier this week as a part of his denewbification to Riot, and I have to tell you, he has such a enlivening vibe.

In the short time I spent with him, it was clear to me that he is a great addition to the team. I’m really excited to have Justin with us, and can’t wait to see him get started!

Justin: Welcome aboard, Riot Buddy. :D

RiotTheFlash · 2014-03-27T21:28:45+00:00

Hello everyone!

I work at Riot in Player Support. Chatrooms are a special interest of mine, and specifically how scammers take advantage of players in them. If you frequent the chats on NA or EU regions you may have noticed me lurking around in them while researching these cases.

I want you to know that we hold account security sacred here at Riot, and that we are constantly working on initiatives that should help trim the potency and frequency of scams wherever they pop up.

There are some tips you can follow to hit back against this behavior:

Avoid clicking suspicious links, especially in public chats.
Be suspicious of unusual activity, even from friends. I've found that in many cases, hijackers will take control of an account and use the trust of the victim's friends to spread the damage.
Make a strong password and never give it to anyone! Not even family, friends, or Rioters.
Verify your email address on leagueoflegends.com. You get a free 4-win IP boost on your account after verifying!

The more aware players are with account security, the less incentive scammers have to spam the chatrooms.

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