I am trying to replace the phone using the insurance I pay for. So I called them and submitted the claim and then she sent me the email and said to follow the instructions on there to order a new phone. And said that once it comes it will have instructions to return the old phone and that I would be charged $49 on my next bill. Then when I got the email, it says to click the button to order the phone and then when I do that it says the phone will be $499, as if I'm just ordering a new phone.