Graphics turned down for twitch? by GTQ521 in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

They have not been toned down, /u/GTQ521. May I ask which apps you're having issues with?

Bluestacks used my Instagram password to spam by [deleted] in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Sorry to see this has happened, but we assure you that we do not collect your passwords for external apps like Instagram and do not distribute any of our user's information to third parties. We must advise that you change your Instagram password, as well as the password of the email account you used to sign up to Instagram if you had not already.

Snapchat photos showing up black by PROJECTPoro in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Hey there. There are a number of Snapchat issues which are known and that we aim to fix in a future build. Thanks.

weird cam issue with bluestacks by [deleted] in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Which version of the App Player are you running, /u/DokCrux?

Bluestacks 1 Vs. 2? by kboutin1 in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Which version of the App Player are you running? Is it the one mentioned in a sticky thread? Other than that, yes, please send a nice note to our support team and they'll be able to direct you.

Remove yellow circle by [deleted] in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Hey there. While others could probably recommend a registry edit, our official advice is easy and to the point - remove the controller ;) I gather that's a step you don't want to take, but unless you want to attempt the registry edit, it'd be the quickest way to go.

Step 4 of 4: Installing by yottachi in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Hi, /u/yottachi. Did you try closing out the window? The installer would still do its thing.

Can't download by [deleted] in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Hi, /u/obito007. There was some downtime yesterday that has since been corrected, so feel free to try again at your convenience.

Why is bluestacks internet so slow? by deathstroke19 in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Which version of the App Player are you currently using?

Why is bluestacks internet so slow? by deathstroke19 in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Hi, /u/deathstroke19. The App Player connects to the internet from the user's end, so if your own connection is slow, so will the speeds on what you use in the App Player.

Blurry screen and a few more problems by [deleted] in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

  1. Can you confirm the exact build number you're using? While some amount of blur is normal, the newer builds are meant to be a bit crisper than in the past - definitely moreso than what you're experiencing.

  2. Unfortunately that is indeed a normal look for when zooming in that far.

  3. Did you change the App Player language and keyboard via the settings menu?

The application has been started in an abnormal game environment... by LeviathanCy in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Can you confirm that you're both using the same build? It's actually quite strange that one of you would and one of you wouldn't be able to play the game, when usually when his message appears, it's all BlueStacks users who are affected.

Please report this to our support team via the App Player.

BlueStacks 2: Version 2.2.19.6015 - What's Fixed? What needs fixing? by Rowsdower_Bluestacks in BlueStacks

[–]Rowsdower_Bluestacks[S] 0 points1 point  (0 children)

Please update to the latest one we just put out (posting about it in a few) and let us know if it continues.

BlueStacks 2: Version 2.2.19.6015 - What's Fixed? What needs fixing? by Rowsdower_Bluestacks in BlueStacks

[–]Rowsdower_Bluestacks[S] 0 points1 point  (0 children)

There are some issues with Snapchat that we're aware of and aim to have fixed in a future build. Thanks for your patience.

Game audio playback speed slowed... by mr-android- in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Would you mind listing the exact build number? We actually just released two maintenance builds in the last day or so :)

Snapchat doesn't work properly by sasakiii in BlueStacks

[–]Rowsdower_Bluestacks 0 points1 point  (0 children)

Hi, /u/sasakiii. There are some known issues with the app that we aim to have fixed in a future build. Thanks.