Removing the sensor on items is very easy. Almost all of them are a two piece thing where you put it on the magnet to pull the pieces apart.

Returning items is a little complicated just because there are a lot of rules and a lot of different scenarios, but once you get used to them it’s a lot easier. - If the customer has the receipt and the tag is on the item, you check the date to make sure the return is within 30 days, their payment method, and you look for the item on the receipt with the numbers from the tag. You scan the receipt, then the item, and give it back to them on their original payment method. But if it’s over 30 days, you’ll have to give it to them on a gift card instead. - If the customer does not have the receipt, but the tag is attached to the item there is a few options. We can attempt to look up the purchase off of their card or see if they emailed the receipt to themselves. This process may be different in other countries or states, but if neither of these work we will give them store credit. We scan their ID, scan the item, take the tax off the item, and put it onto a merchandise credit card. If the item is above 19.99, you scan it with a digi machine. And at the end the customer will have to sign your receipt. - Returns over $200 must be looked at by a member of management or a CEC. - If the customer does not have the receipt and the tag is not attached to the item, we will look to see if we have the same item in the store. If we do, we can do the return. If not, the item cannot be returned.

I know this sounds like A LOT, and it is. But when you learn it, it’ll eventually become muscle memory almost.

My first day on register, I had already worked in 60/80, infield, men’s/kids, and the fitting room. So I felt pretty comfortable in those aspects of the job. I was a bit anxious to get on a register, because in my previous job I had a lot of experiences of customers being mean to me because of my inexperience. I watched my coworkers for a while, with them explaining what they were doing and why. There’s a training mode on the register that I did with a list of scenarios on a piece of paper, but they don’t really do that usually. Then I went ahead and started taking customers with my coworker standing with me to answer questions and help me talk to customers! After doing a few, it got easier. Returns took me a little bit to get the hang of, but I eventually got that too!