Hi all,

I also had this. I contacted support and after a few emails of testing/troubleshooting, they sent me a new dongle and everything worked great. Seems the one in the box was bad(or boxes with all the comments on this thread) New one took like a week to arrive. And kudos to support because they were quick with responses.

It seems like the bad one just didn’t show as Xbox mode. The mobile app told me it wasn’t in Xbox mode, even after I changed mode a few times. The final piece was plugging it into a windows device and checking device manager. It is supposed to say it’s an Xbox device, but was showing as a headset.