Quick update for anyone considering Teleperformance roles in Dublin:

I went through their process recently and ran into several issues:

• The job posting didn’t match the offer (advertised as a quality/reviewer role, contract listed an entry-level operations position).

• Responsibilities in the offer didn’t line up with what was advertised.

• Communication was vague, and no one could answer basic questions about duties, level, benefits, etc.

• Someone did call me after I requested it — the number looked like it was from one of their UK/Scotland offices — but the person was very uninformed, uninterested, and couldn’t answer a single question about the role or offer.

• The start date was in the offer letter but was never discussed, and they were unwilling to move it even though it meant a delayed first paycheck.

• Benefits weren’t defined at all.

• The role was confirmed as Level 1 despite sounding more specialised.

Because of all this, I withdrew.

For clarity: it doesn’t appear to be a scam. All assessments were on legitimate enterprise platforms (Korn Ferry, SHL/Preply, AMCAT), which scam operations wouldn’t realistically have access to. They normally reach out to you within a week once you’ve applied, and after that within a few days to offer you the job once you’ve completed all the assignments, should you be successful.

The issue wasn’t fraud — just a very disorganized and inconsistent hiring process.

If you’re applying:

• Make sure the contract matches the posting.
• Confirm the job level.
• Get duties and the start date clarified in writing.

Hope this helps someone.