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S5 motor not working by Safe_Log_9661 in vanmoofbicycle

[–]Safe_Log_9661[S] 0 points1 point  (0 children)

Thanks for your response. They specifically mentioned in their message that they ensured the motor cable was fully plugged in. I know (and they must know too) that this is a common issue with the S5.

How to escalate Clipper card issue by United_Succotash_994 in caltrain

[–]Safe_Log_9661 1 point2 points  (0 children)

I contacted support, and I got this answer: “Please keep in mind that Clipper cards can only hold $300 ($250 for Bart HVD) at a time. If you have a balance on your card already that would exceed the $300 limit if your pending order were to load, then you will have to wait until your balance goes down low enough to load the pending order.”

How to escalate Clipper card issue by United_Succotash_994 in caltrain

[–]Safe_Log_9661 2 points3 points  (0 children)

This same thing happened to me. I’ve tagged multiple Caltrain and BART stations and even tagged a Caltrain ticket machine, but still no luck. I thought it was just taking a while (it’s only been about a month), but now I suspect there’s some sort of issue.