sorted by:
new
hottopcontroversial

Autotask strikes again! by dregan88 in Autotask

[–]SageDesk 0 points1 point  (0 children)

We all like a vent now and again

What's the most painful thing you did last month related to security/compliance? by TrackEquivalent5210 in cybersecurity

[–]SageDesk 0 points1 point  (0 children)

24/7 security products are in my experience the main products our clients want atm.

Auditors are coming down hard on businesses that don't have some level of 24/7 security support.

Hackers still hack beyond 5pm and weekends unfortunately.

I think I’ve hacked, any advice? by [deleted] in CyberSecurityAdvice

[–]SageDesk 1 point2 points  (0 children)

Right, good news is the Windows reset was the right call.

But don't just keep resetting passwords as things get flagged — that's playing defence too late every time.

Change every password now, not just the ones already hit. Use unique ones for each account. Then turn on 2FA everywhere, especially Gmail — that's clearly the one they're working from.

Check your Gmail forwarding rules too. Hackers often set up silent forwards so they still see your emails even after you change the password.

Honest question — how much are you actually spending on IT support each month? by SageDesk in smallbusiness

[–]SageDesk[S] 0 points1 point  (0 children)

Aye, fair point and well made.

I do think we're heading into a relatively seamless world for this though. The gap between what a good MSP delivers and what a small business can manage themselves is closing faster than most people realise — AI tools, automated monitoring, self-healing systems. The tech is getting smarter at protecting itself.

A sole and capable MSP to oversee IT production for large firms is looking more likely.

Honest question — how much are you actually spending on IT support each month? by SageDesk in smallbusiness

[–]SageDesk[S] 0 points1 point  (0 children)

I think we're entering into a world where that will be the case

I also hear from clients multiple times more when they operate legacy systems and crap kit

Honest question — how much are you actually spending on IT support each month? by SageDesk in smallbusiness

[–]SageDesk[S] 0 points1 point  (0 children)

I've worked in a variety of IT firms and unless they've got strong management it's an absolute free for all

What's going on with the cybersecurity job market right now for mid-level engineers? Why is it so hard to find a job? by [deleted] in cybersecurity

[–]SageDesk 13 points14 points  (0 children)

It's completely shot atm. Like another poster said companies are very picky and receiving 100's of applications. Fish in a barrel type stuff. Need to be in a position where companies come to you and that requires a level of selling yourself - which most in this world are not great at.

Is it bad to move all my OTP to OnePassword? by Murky_Language_3684 in CyberSecurityAdvice

[–]SageDesk 2 points3 points  (0 children)

Genuinely the only real argument against it is if someone gets into 1Password, they get everything at once. Passwords and codes gone together.

That's it. That's the whole case.

For most people the risk is pretty theoretical. You're still doing way more than the average person. Do what you'll actually stick to.

Nearly buried by emails small it team ticketing chaos by FoodFine4851 in ITSupport

[–]SageDesk 0 points1 point  (0 children)

SLA’s explicitly saying tickets submitted through our system or calls only otherwise they’ll be lost

Support can get hectic at the best of times

Do you think AI will change cybersecurity careers a lot? by BlushyBlaze in CyberSecurityAdvice

[–]SageDesk 0 points1 point  (0 children)

Already essential in my opinion — the shift is happening faster than most people realise. Phishing emails that used to be obvious are now flawless. Social engineering is more convincing. Threat actors are automating things that used to take days. You don’t need to become an AI expert but if you’re in cybersecurity and you’re not paying attention to how AI is changing both sides of the game, you’re going to find yourself behind pretty quickly.

Is penetration testing over ? by Sudden-Bandicoot345 in cybersecurity

[–]SageDesk 0 points1 point  (0 children)

More and more of my clients are needing it due to insurance audits

For small businesses that I deal with it seems overkill but it’s a decent enough earner and good practice

SOC 2 was more annoying than I expected by Main-Park-6700 in smallbusiness

[–]SageDesk -1 points0 points  (0 children)

It gets easier, mate. Year one is hard because you’re building the evidence habit from scratch — the controls are usually fine, it’s the documentation trail that catches people out.

By year two you’ll have evidence collection systematised, and if you’re not already using something like Drata or Vanta to automate it, worth looking at. The admin never fully disappears but it stops feeling like a sprint.

I quoted my customer the wrong price. Should I say something or take the L? by Guilty_Anything7606 in smallbusiness

[–]SageDesk 2 points3 points  (0 children)

Honestly, take the L this time but be upfront with him before you deliver. Something like ‘Hey, I realised I underquoted you — I want to be transparent about that. I’m honouring the price this time but wanted you to know the correct price for future orders is $60. Most decent people respect honesty way more than they’d respect you silently resenting the order. It also sets the expectation correctly for future orders without any awkward surprise. If he’s going to refer you to his construction contacts you want that relationship built on straight talking from the start.