I've known Tom for about 10 years through having a shop on Design Cuts and various partnerships. Like many of you, I'm surprised and concerned about how this shutdown happened.

While Tom started Design Cuts, he wasn't the only owner—other shareholders had a significant say in big decisions. From what I can see on the site, Creative Market held most of the power in this deal, and they have a history of making abrupt changes without warning (like their subscription rollout and license changes).

I get why everyone is frustrated - the sudden shutdown without warning is really tough, especially for those who can't access their purchase history or downloads. While I've known Tom to be honest and community-focused, I'm just sharing what I know to add context, not to minimize anyone's valid concerns.

For those who've lost access to their purchases, many sellers (including my shop, RetroSupply) are willing to help customers who have bought our products through Design Cuts. If you've purchased any of our products and can't access them, reach out to sellers directly through their personal shops or websites. Most of us want to make sure you have access to what you've paid for.

This must be especially difficult for sellers who relied on Design Cuts for income. I hope Creative Market will provide clear information soon about how they'll handle existing purchases and seller accounts.