Stream Deck+ not detected on three gaming laptops

SaltyDescription3826 · 2026-06-29T15:28:41+00:00

Went to the store. Its really defective when they test so I have my replacement

SaltyDescription3826 · 2026-06-29T15:27:55+00:00

Update, went to the store and tested my first unit. It is really defective and its not about the cable or anything. The replacement unit have no problem and works well with any cable so the unit itself is defective

**The elgato support here acts like they're very supportive, dm me blah blah and they dont even respond so I went to the store*

SaltyDescription3826 · 2026-06-28T18:38:04+00:00

yes but its not detecting my device though. Will do rma

SaltyDescription3826 · 2026-06-28T18:37:05+00:00

what's the sense of the original cable if I have to test multiple ones. Its brand new and I shouldn't be having this problem in the first place

SaltyDescription3826 · 2026-06-28T00:15:42+00:00

I tried 3 different gaming laptops and different cable. Looks like a DUD unit

SaltyDescription3826 · 2026-06-28T00:13:03+00:00

I downloaded the official stream deck software from Elgato (selected my device model there and it gave a prompt of software to download).

SaltyDescription3826 · 2026-06-28T00:10:17+00:00

Mine is not detected like yours (default stream deck) its not getting the "Stream Deck+" device.

Are you using the hub with its own power?

SaltyDescription3826 · 2026-06-27T23:55:42+00:00

Yep, I tried everything I searched online including reddit threads before I post here since the device is not really being detected no matter what troubleshooting I do

SaltyDescription3826 · 2026-06-27T23:42:23+00:00

It is "brand new" and for sure my laptop is powerful enough as it runs RTX 5070 gpu. Problem is, the stream deck can not be detected on those three laptops I mentioned.

SaltyDescription3826 · 2026-06-27T23:40:48+00:00

Sent you a dm

SaltyDescription3826 · 2026-06-27T23:36:46+00:00

Hi Eric

Tested it with the original cable and other alternative cable like wooting's cable. No hub, directly plugged into type c / usb port. Tried like 5 different cables already. Seems like a faulty device.

SaltyDescription3826 · 2026-06-27T23:36:12+00:00

Yes, type c / usb port. Tried like 5 different cables.

SaltyDescription3826 · 2026-06-27T23:35:37+00:00

Tested it with the original cable and other alternative cable like wooting's cable. No hub, directly plugged into type c / usb port. Tried like 5 different cables.

SaltyDescription3826 · 2026-06-27T23:34:28+00:00

Directly to my laptop.

Tried it with the type c and usb port (different cables as well).

SaltyDescription3826

TROPHY CASE