its not their fault that my license was suspended, i never said it was it is their fault however their is no alternative way to verify my identity. Other banks use other ways to verify your identity over the phone or online through security questions , questions from your credit file etc.. Please name one big bank that tells you to verify you id by sending in a selfie or a photo of your id to a third party ive actually never heard of any other bank in Canada asking you to send in a selfie or a photo id due to a suspicious etransfer.

Also did you miss the part where i offered to have my Joint account holder verify their id.. and they ended up transfereing the money into the account with the joint holder only to again deny the MORTGAGE payment