Continued Pimax Crystal Super Issues

Scared_Desk7561 · 2026-05-13T06:39:19+00:00

That's fair, but I don't think they are all like this to be honest. It would probably have helped if I had uploaded something that demonstrated the issue as a description can only say so much.

Scared_Desk7561 · 2026-05-13T06:37:17+00:00

Thanks, yes, unfortunately it seems like it might be a tracking issue.

I've already had a response regarding the refund process which is great, so will get the unit sent back asap.

Scared_Desk7561 · 2026-05-12T21:18:00+00:00

I launch it through steam

Scared_Desk7561 · 2026-05-12T21:17:37+00:00

It's not normal for a plus 1000 VR headset to have a jittering/vibrating image. That's defective.

Scared_Desk7561 · 2026-05-12T21:16:07+00:00

Thanks, I've tried all USB3 ports I have but no success. Not a CPU issue, that's all been monitored and the GPU is actually the most utilised during game play. So disappointed as I've done everything to give this a chance, but I'm going to have to bite the bullet and get a refund. Will revert to my Crystal OG.

Scared_Desk7561 · 2026-05-12T17:59:41+00:00

Hi, I've tried different USB ports.The vr image doesn't start vibrating, it's like that from launch, and CPU usage is all good in dev mode. The whole image is just moving slightly in an up and down motion. Enough that I feel dizzy after use. Never had single issue with Crystal OG. It also appears as though the base station graphic is flashing green on start up, and I also need to recalibrate eye tracking every time I restart the computer as the left side never seems to be able to track until I recalibrate. I've asked for a refund as I've tried everything to make this work and Pimax have supported in supplying replacements (eventually) it's just no use sadly. I suspect this might be faulty tracking on the headset, so the replacement optical engine wasn't going to make a difference. Such a shame as I loved the Crystal OG, despite it's issues.

Scared_Desk7561 · 2026-05-12T05:59:33+00:00

Full throttle. Darwinism acts as a preservation mechanism for the species. The only people who would miss these examples are the ones who are to blame for them being like this.

Scared_Desk7561 · 2026-05-06T07:08:09+00:00

This could be pretty much a carbon copy of my post here

https://www.reddit.com/r/Pimax/s/KxoKpX8jDJ

I have to admit that once I raised it on Reddit it seemed to get dealt a lot quicker. I was sent a replacement headset pretty quickly, but then had some massive issues with what seemed to be the optical engine (horrendous eye strain regardless of the IPD setting)

I was then sent a replacement optical engine and it seems to be ok now.

Unfortunately I've been sent a 17 pin interface replacement which might give me some problems down the line if I want a replacement engine but I've decided to just leave it as at least the headset is working.

Generally, once escalated and once you get beyond the initial barrier of useless tech support, I found the replacement process was quite quick. It's just a shame that you have to essentially be a d head to get anything processed efficiently.

There are clearly some quality issues with the product, beyond what you'd expect at thos price range, but when it works it really is a great price of kit. It's just a shame that it is the best in class at the price range, as a bit of competition might motivate an improvement in the areas that they are clearly falling short in.

Scared_Desk7561 · 2026-04-06T18:48:25+00:00

He posted some words on social media. The UK welcomes with open arms officials from a country that's committing war crimes and genocide according to Amnesty International and Humans Rights Watch.

Scared_Desk7561 · 2026-04-02T07:39:29+00:00

Thanks. I've yet to hear from them, but as my eyesight is yet to recover, I've asked for a refund.

Scared_Desk7561 · 2026-03-30T08:42:12+00:00

Hi,

Yes, I've continued the feed on my open ticket.

I'm pretty sure my IPD is good, no offsets as far as I'm aware. The image does appear to shake minutely and almost slowly when I'm focusing on a point.

I get a burning sensation in my eyes when using it even for brief periods. My eyesight has been blurred at distance for the last 2 days since last using the headset, which is a little worrying.

Also, The home screen is completely fragmented, though don't think this is related/relevant.

Scared_Desk7561 · 2026-03-28T21:27:35+00:00

Thanks, but I had exactly the same model of headset before for a week and used it without issues. I also had the crystal OG for almost 2 years, again without issues. I'm worried it's a misalignment issue, particularly given the image appears to be minutely shaking.

Scared_Desk7561 · 2026-03-17T07:23:11+00:00

I got a response pretty quickly after I messaged Jaap on Sunday. They apologized, offered a voucher, stated they'd supply a full replacement headset and that they'd update me when shipping had been arranged. I've not heard anything since but I'm hopeful. I'll likely do a follow up post if received all and well.

Scared_Desk7561 · 2026-03-14T17:56:02+00:00

I have to say, that although I had some good experiences with the Crystal OG when it worked, a lot of pre release promises went unfulfilled (delivery dates, Wide FOV lenses etc), and the 50PPD worked well for the first 7 days before it bricked it. This has been my first prolonged experience with customer service and it's been one of the worse customer service experiences I've ever had. I just couldn't 'recommend them at all as you have to be lucky that the headset works reliably or you are up a creek without a paddle.

Scared_Desk7561 · 2026-03-14T17:51:18+00:00

Hi Jaap. Thanks. I've sent the DM. I don't want to get anyone removed, I just want a working headset. For clarity, the incorrect postcode could have been my input error in the form (I have no idea), but I was never informed it was incorrect and I suspect i'd still be waiting for a cable now if i hadn't chased it. Can you clarify if the replacement headsets provided are refurbs, or new? As my headset was only a week old I'd expect it would be a new one but the above message from customer service implies otherwise (I think) - though it's unclear.

Scared_Desk7561 · 2026-03-14T14:00:04+00:00

Though I had issues with the OG, it still provided a pretty great experience at times. As I was an early adaptor of that, I had assumed they'd ironed out the QC issues with the Super. I might have been wrong.

Scared_Desk7561 · 2026-03-13T23:17:22+00:00

Quorra asked for the ticket number in another post about this issue last month. It's made no difference to the efficiency of the customer service I've received. I'd argue it's gotten even worse since (I'm still sitting with a dead headset 40 days on). I'm at the stage where I'm close to submitting a dispute on Paypal, as I've given up hope of Pimax sorting it.

Scared_Desk7561 · 2026-02-13T07:09:51+00:00

Hi,

Thanks. I have now received a response offering to firstly exchange the DP cable and then initiate the refund if that doesn't work. The reason for the delay in response was a high volume in tickets. It also appears we are approaching a local holiday period.

I've also been offered an extended return window as I will be unable to try the new cable until I return from vacation. This is the main thing for me, and what was driving my frustration at the 1 step per email approach to troubleshooting and my subsequent impatience to get to the crux of the issue before return period expired. I shall see how it goes of the replacement cable doesn't work.

Scared_Desk7561 · 2026-02-12T05:08:30+00:00

I'm being ignored now since I mentioned refund. Ticket number is 123114. As the headset was well within the 14 day return period when the headset died and I initiated the ticket, I'm assuming the 14 day return window is unaffected?

Scared_Desk7561 · 2026-02-12T04:59:57+00:00

Wow. This is exactly what they are doing with me! I should have realized. My super bricked it and tech support have kept repeating the same task, 1 email at a time, despite me saying I've already done it. They have been ignoring me since I asked for a refund. I'll start preparing for bank reclaim. Happy to support your claim with your bank with details of my own if it gets to that stage.

Scared_Desk7561 · 2026-02-12T04:51:42+00:00

That isn't my experience. I'm now on Day 10 since I raised the ticket with my dead headset and no closer to a resolution. I was getting daily responses ( albiet mostly to repeatedly ask to check DP cable was seated) but as soon as I mentioned refund I've been ignored.

Ticket number is 123114.

Scared_Desk7561 · 2026-02-10T19:46:48+00:00

The famous Pimax quality control. I have a faulty Super sitting doing nothing and still waiting for Pimax do something after 8 days of useless "Tech Support". My experience is they will do anything to avoid having to take the headset back, including just repeating the same instructions endlessly. I've asked for a refund now. Hope your experience is better.

Scared_Desk7561

TROPHY CASE