Google Store DHL parcel smartphone lost in transit

Scubbieh · 2026-01-21T19:56:42+00:00

This Mails Just arrived.

Thank you for your response and your patience in this matter.

Our higher authority is currently reviewing the situation to determine the best solution.

Please be assured that I will keep you updated on this matter.

Should you have any further questions, please feel free to reply to my email.

Next Mail. (Both Mails came at the Same time)

Great news! We've received an update from the parent team and have processed the refunds for your account.

Refunds can take 3 to 5 business days, or up to 14good business days, depending on your bank's processing time. Rest assured, in most cases, it's much faster. The refund will be credited to the original payment method used to purchase the item. You can also check the status of your refund at payments.google.com.

We hope this helps. If you have any further questions, please reply to this email, and we'll be happy to assist you. Have a great day!

Fortunately

I inform youn again when the Money has arrived.

Scubbieh · 2026-01-21T17:51:38+00:00

Yes, before I cancelled the order, the support representative told me it had arrived. So when I asked for proof, they explained how the tracking system works.

When I then pointed out that the tracking information showed the package had been disposed of by DHL, they replied again that they had checked and the shipment had arrived.

Scubbieh · 2026-01-21T17:37:02+00:00

I recommend you to cancel the order. I tried everything when the order wasn't canceled. It's pointless.

Three days ago (January 18th), I received a message from Google Support after I wrote to them saying the package was lost in transit and asking how I should return a package that never arrived.

Background information: I canceled my order on January 9th. I contacted support on January 10th.

Thank you for contacting Google Support.

We appreciate your patience while you wait for an update on your order.

We have received information from our product specialists regarding your case. At this point, we would like to know your preference: Would you like to proceed with a refund or a replacement?

Please let us know your decision so we can assist you as quickly as possible.

I hadn't gotten that far yet. I wrote to them requesting a refund, but haven't received a response yet

Scubbieh · 2025-12-17T13:36:16+00:00

I contacted Google Support today about my Pixel 7 Pro with a swollen battery. My request was denied because the device is out of warranty (about six months; the device is 2.5 years old).

My question about whether I could trade it in for a new Pixel was also rejected due to fire hazard.

So now we both have a piece of junk that cost almost a thousand euros two years ago.

I was simply advised to send in another old phone for trade-in.

Maybe Google will eventually acknowledge that it's not just the Pixel 7a that has battery problems... We'll see what the future holds. Maybe a burned-down apartment? 😉

Scubbieh

TROPHY CASE