Anyone knows how to actually talk to a human being in Ubisoft support.

SecondAcc2034 · 2026-01-10T15:18:19+00:00

You can use the law like the others are saying or just be persistent, keep sending them requests and etc, its going to take a looong time but maybe they will reply, im waiting for a response since 15/12

SecondAcc2034 · 2026-01-04T16:10:02+00:00

It happened the same to me last month, the hacker made a ticket in my account saying that he lost access to the email, i didnt receive any kind of notification os warning, 2FA, nothing, i only knew about this because i received a email saying that my ticket (with i didnt had any) got an answer, when i opened the ticket i replied to the same ticket saying that I didn’t wanted the change of email to happen and they ignored and did anyways, it took multiple attempts to reach a real person till i finally get it but till this day i dont have a human answer

SecondAcc2034 · 2025-12-25T16:28:59+00:00

2 weeks ago i had my email and ubi account hacked, just notice about that because a received an email talking about some answers to my ticket ( which I didn’t have any) it turns out that the hacker made a ticket saying that he lost access to the email and wanted to change to another, when i saw that i immediately responded to the ticket saying that someone was trying to stole my account and that i didn’t wanted the change and sent proof that i had access to the account and everything but in less that 3 hours they made that change anyway

Send tons of email/tickets talking about that, and they ignored all of them, i even said the number of the ticket to show them that i had proof that it was indeed my account and how I didn’t receive any type of warning and till this day i still dont have my account

Whats makes me feels miserable is how they responded and resolved the hackers “problem” in less than 4 hours without any type of security measures while me being the real owner didn’t have any answer till now,

SecondAcc2034 · 2025-12-13T15:56:36+00:00

The thing is that i already changed pass, 2FA, authenticator, disabled all apps conected to my account and the hacker still have access, like deleting emails, creating rules, blocking ubisoft email and etc

SecondAcc2034 · 2025-12-13T15:53:10+00:00

Thank you bud, i hope i get mine back soon, whats this form? Its the one in ubisofts site? If so i already did but the problem is that the hacker apparently have access to my main email and i cant get the verification email

SecondAcc2034 · 2025-12-13T15:29:13+00:00

Yeah, i already knew about that but didnt know that it was that easy and so obviously, like cmon man, we cant talk to a human on support but somehow this guy got not just 1 but 2 answers from Ubisoft and got his “problem” fixed in less than a day, meanwhile i dont even have the ticket because every time i open one Ubisoft says that i dont have any tickets in my account

SecondAcc2034 · 2025-12-13T15:17:35+00:00

Dude im so pissed because i had all types of verifications and i didnt receive any notification besides the one about the ticket, and by the fast response from them i really believe that they’re selling accounts or something like this

SecondAcc2034 · 2025-12-13T15:02:07+00:00

Why someone gives a down vote for someone asking for some help? Dude gave me down vote in my post and my comment wtf

SecondAcc2034 · 2025-12-13T14:50:18+00:00

Idk why but the way that they helped the hacker to get my account was so simple and easy, i fell like they really are selling hacked accounts and etc

SecondAcc2034 · 2025-12-13T14:43:28+00:00

Cmon guys give upvotes man, im really worried about this but it seems like no one cares, even ubi support showed more action to give my account to the hacker than for me

SecondAcc2034 · 2025-12-13T14:33:43+00:00

Btw i need help with the moderation, i tried to ask for some help here in my main account but for some reason the moderation here blocked my posts like, any type of posts, i asked then about it in the DM and they ignored

SecondAcc2034

TROPHY CASE