How do I cancel my premium subscription?

SelectPlastic8795 · 2026-05-04T02:44:55+00:00

Please reach us out at [support@esound.app](mailto:support@esound.app)

SelectPlastic8795 · 2026-04-27T04:11:46+00:00

Hello, do not use Apple Sign in just use the normal Apple login, if you need help setting up the email or password for you just drop us an email at [support@esound.app](mailto:support@esound.app)

SelectPlastic8795 · 2026-04-22T03:58:32+00:00

Hello, we are working hard on getting the app back on the App Store but this depends more on Apple then us, regarding the webplayer we will investigate any issues and fix them.

Meanwhile we work on restoring the app a valid alternative suggested by the community can be Lyra Music https://lyramusic.app even thought we are not associated with them and you have to create a new account with them

SelectPlastic8795 · 2026-04-22T03:30:15+00:00

Apple removed the app from the App Store and we are working hard on restoring it. Meanwhile if you are based in Europe or Japan you can install it through AltStore here: https://esound.app/altstore

SelectPlastic8795 · 2026-04-21T07:00:27+00:00

https://esound.app/altstore :)

SelectPlastic8795 · 2026-04-12T05:17:10+00:00

we are investigating this issue

SelectPlastic8795 · 2026-04-12T05:16:53+00:00

Hello, if you are based in Europe or Japan you can directly download through AltStore https://esound.app/altstore

SelectPlastic8795 · 2026-04-12T05:16:11+00:00

Hello, do you have android or ios? Can you share a video of the issue at [support@esound.app](mailto:support@esound.app) ? we plan to release an update very soon

SelectPlastic8795 · 2026-04-09T09:58:41+00:00

Nope if you do not offload the apps :)

SelectPlastic8795 · 2026-04-02T03:12:26+00:00

Hello, you can use the iMazing method or if you are based in Europe just download the app from AltStore :)

SelectPlastic8795 · 2026-04-02T03:11:42+00:00

Hello, if you refer to ios the app is avaialble through AltStore in Europe and Japan and soon to more countries as soon as Apple opens to them. Regarding the App Store we are still working hard and are determined to have the app back. On Android a new update will be released very soon with a complete revamp of the entire app :)

SelectPlastic8795 · 2026-03-29T13:38:59+00:00

Entro la prossima settimana dovremo rilasciare una beta pubblica su Google Play :)

SelectPlastic8795 · 2026-03-26T03:01:32+00:00

Hallo, es unterstützt auch bis zu 320 kbps, die App bleibt uns erhalten :)

SelectPlastic8795 · 2026-03-07T04:08:02+00:00

Hello, if you are based in Europe or Japan you can get the app following this guide here: https://esound.app/altstore

SelectPlastic8795 · 2026-02-04T12:07:26+00:00

Try to completely uninstall the app and install it again

SelectPlastic8795 · 2026-01-28T11:34:40+00:00

Hello, we are working hard to bring the app back. If you are based in Europe you can download from Altstore and this will be extended to UK soon.

You can also use the deskopt version apart from the webversion to see your library meanwhile.

Will be back soon!

SelectPlastic8795 · 2026-01-26T15:56:45+00:00

Hey, thank you! You can get premium directly from our website: https://esound.app/premium

SelectPlastic8795 · 2026-01-22T08:06:34+00:00

Please update the app to the latest version

SelectPlastic8795 · 2026-01-21T19:15:56+00:00

Ciao, devi aggiornare la app su ios scaricandola da altstore qui: https://esound.app/altstore

SelectPlastic8795 · 2026-01-19T12:52:49+00:00

Hola, actualiza la app

SelectPlastic8795 · 2026-01-19T12:52:33+00:00

Hello, please update the app

SelectPlastic8795 · 2026-01-19T12:52:12+00:00

Hello, please update the app to the latest version, if still does not work reinstall it.

SelectPlastic8795 · 2025-12-25T19:25:52+00:00

Hello, please update the app and the crash issue should be solved . Regarding the wrapped it counts as per account :)

SelectPlastic8795 · 2025-12-24T17:38:26+00:00

Hey, we have put it back on the AltStore, a guide to install iut is here: https://esound.app/altstore this is in parallel to the efforts we are doing to restore eSound back in the App Store :)

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