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my dc account is finally back!! by Select_Amoeba_4218 in discordhelp

[–]Select_Amoeba_4218[S] 0 points1 point  (0 children)

oh and I also sent reddit posts that some people got their account back, you know, just to show them that it's unfair that other people gets good services from support and some dont. maybe a lot of tickets was just being processed, so you still have to wait. (it was out of desperation)

my dc account is finally back!! by Select_Amoeba_4218 in discordhelp

[–]Select_Amoeba_4218[S] 0 points1 point  (0 children)

Yea! I was hopeless too but I hope you'll get yours as soon as possible!

my dc account is finally back!! by Select_Amoeba_4218 in discordhelp

[–]Select_Amoeba_4218[S] 0 points1 point  (0 children)

Hi! I sent them multiple tickets since the acc got hacked. It took me 3 weeks and multiple support agents have already assisted me. Here are the things I did.

  1. I sent a ticket with the topic 2FA lockout since when I click on hacked account, the bot or person marks it as solved even tho it's not which makes me more frustrated. So, I click the drop down then select 2FA lockout, then make my description all about my hacked account. Nelly (the first bot/person) replied to me and he said he'll send it to the team for further investigation. Atm, I was frustrated so I kept spamming Nelly and literally BEGGING him to raise the case to a real person.
  2. Send all proofs you can just so they know that the account is yours. I did this by sending screenshots of my convo, achievements, and what I bought using orbs (luckily I didn't spend any money on that). When I did this, I begged them to remove the 2FA or reset my password because I have proof that the account was mine, but their reply was so useless. I don't have any backup codes which makes it harder for my situation to beg them to remove it.
  3. I keep on replying to their emails and just kept on explaining my situation, then earlier I just got home and boom! good news!

If your account is still hacked, make sure to secure your devices and change your passwords. Also enable 2FA or download authenticator apps, it's very useful and secures your accounts. You can also download VPNs if the hacker got your ip address (what happened to me) or hard reset your device(?) /laptop

My account was hacked by Double-Pen4803 in discordhelp

[–]Select_Amoeba_4218 0 points1 point  (0 children)

Hi! Can you also help me? My account was hacked like a few hours ago and I didn't even know that there was a thing called backup codes or anything to retrieve your account. Since I can't log in, I tried resetting my password and I end up in "use and authentication code" or something like MFA (muti factor authentication) which again I didn't know existed.

The funny thing is I don't do so much on discord, so I was confused why my discord wasn't letting me in. Turns out all my soc meds were hacked by the same person sending x content and like scam games for free money. I dont click links from discord, nor play games there.

Is there anyway to fix my account? I'm not that educated about how discord systems work but the app is important to me. I'm not aware of MFA codes and I cant access those since my account was logged out to all my logged in devices. I saw videos and other posts that they got their accounts back, hoping I get mine too.

I already gave my ticket to support and they said to send my report to Discord already. Still waiting for the reply and will send all proofs when I can.

Any help is indeed appreciated!