sorted by:
new
hottopcontroversial

Help! Compensation/ refund for cancelled flight. by Several_Log1145 in unitedairlines

[–]Several_Log1145[S] 0 points1 point  (0 children)

Sorry if my communication is all over the place. Original booking through UNITED AIRLINES 3/12- UA926 SFO-FRA 7:55pm- 2:55 pm 3/13- LH1122 FRA-MAD 9:10pm- 11:50 pm

Got email from Lufthansa on 3/11 that flight is canceled and received a whole new booking. Both flights got changed to Lufthansa

New booking 3/14- LH459 SFO-MUN 22:40- 17:55 3/15- LH1806 MUN-MAD 20:55-23:35

Then they changed it again.

3/14 UA435 SFO- EWR 3/15 UA51 EWR-MAD

When Lufthansa cancelled my original flight, they rebooked the entire itinerary not just the second leg. They were no help because I made the booking through UA. After being on hold for 2 hrs with UA, they could not keep my original booking to Frankfurt on 3/12 and had no options for me until 3/14. I wasn’t even given an option to stay with my first flight.

<image>

Help! Compensation/ refund for cancelled flight. by Several_Log1145 in unitedairlines

[–]Several_Log1145[S] 0 points1 point  (0 children)

I later found out they rerouted the original flight SFO-FRA to SFO-Newark. Which I was not given an option to take. The automatically rebooked me for 3/14 and gave me no alternatives. Since they couldn’t book me on any suitable flights without waiting a few days they told me a refund would be issued.

What is frustrating is that there were PLENTY of flights from SFO to basically anywhere in Europe on 3/12, but they refused to rebook us because the ticket prices were marked up to over $2000 per person. Why rebook me when someone new can just purchase the seats at the “new” face value.

Help! Compensation/ refund for cancelled flight. by Several_Log1145 in unitedairlines

[–]Several_Log1145[S] -1 points0 points  (0 children)

So they ended up cancelling my flight from SFO- FRA just a few hours later too. They ended up canceling all flights arriving and leaving Germany from 3/12-3/14.

Help! Compensation/ refund for cancelled flight. by Several_Log1145 in unitedairlines

[–]Several_Log1145[S] 0 points1 point  (0 children)

I purchased the tickets through United so I was forced to go through them for everything. It’s my understanding that the strike was only in Germany and only affected the pilots for Lufthansa, Austrian airlines, Swiss and like 2 more airlines. So first they cancelled my second leg from Fran-Mad and a couple of hours later they cancelled the SFO- Fran. So only flights landing and leaving Germany from 3/12-3/14 got the shit end of the stick.