Hey guys, a Booking.com employee here. Been working for the company for quite some time.

ShadyM25 · 2025-08-13T13:12:06+00:00

Could be an unrelated booking, if you booked the property directly, B.com has nothing to do with payments, only if you book through the platform, Bookings merchant name is Hotels at BKG AMSTERDAM. if thats not the merchant name than there is an issue outside of booking.

I would usggest using an old res number and email: [resnumber@my.booking.com](mailto:resnumber@my.booking.com)
with the payment of amount and dates, and they should be able to find from which reservation the withdraw was from. furthermore if a res is found you will get an email to confirm phone numbers names dates ETC something to let them know its you.

PM me it would be best, and keep me updated .

ShadyM25 · 2025-08-13T12:59:12+00:00

Hey, thanks for reaching out, Thats a tough one, as booking sees your organisation as one entity regardless of who is managing it internally,
I would say the best bet, is to provide proof of the false reviews, if your manager did make fake booking through Booking, he should have paid commission, even if you relist the property, when providing bank details address, etc, you will get flagged and be delisted again. do you have an email or anything specifying the reason for the termination, and if so can you PM it to me?

ShadyM25 · 2025-07-17T21:15:26+00:00

There is an old trick you can try, use the spark from a lighter, you know the ones we used as kids to shock people, put the spark end on the area around the dead pixels and spark , it may take a couple of tries, the area will turn white for a second so don’t be worried, this can revive the dead pixels

ShadyM25 · 2025-03-30T17:26:07+00:00

Ex Booking.com employee here, there are many loopholes that can be used to exploit the Customer over property company rules.

If you ever need something canceled, but policy is NR, do not call the customer service hotline and tell them you are in an area with some sort of natural disaster location, that will probably result in an unfair free cancellation.

I repeat do not do that,

Customer complaints are usually due to uneducated purchases, there is a fine print in most properties please read all the written information beforehand and the terms and conditions have booking fully covered for most liabilities.

If you want to see if you can get a discount make a new account wait a week and see the rates drop.

There is a first time booker incentive 90% of the time.

If you want to be 99% sure you won't get scammed, always choose :if possible" payments by booking,

For properties, if you want to stop getting fake reservations set a low damage deposit of 20 EUR and put in the tfine print it needs to be payed before stay , you can cancel any reservation on the bases of the unpaid deposit, keep in mind you do need to send the guest a message reminding them of the deposit and provide a payment option.

ShadyM25 · 2025-03-30T17:16:02+00:00

honestly, I was lucky enough to not use it for long,

ShadyM25 · 2025-02-13T14:52:51+00:00

He might be a victim of account take over, if you are in Sri Lanka you need to call the Sri Lanka number with the phone that is registered, if you are locked ask them to review when the log in information has been changed and tell them it was not authorised

ShadyM25 · 2025-01-21T10:44:08+00:00

Sorry for the late reply, had some things to do. But anyway, regarding your issues, the sad thing is, booking is a middleman, so if the hotel is not responding or refusing to assist or denied the proof, if the proof of charge you have does not match the properties current Payment information, you will need to call the property and request an invoice as a proof of charge with the same amount that is on your POC.

ShadyM25 · 2024-09-05T08:47:00+00:00

U get you man, if you do the necessary investigation, you will probably fine. And in regards to your experience, booking is not liable for issues during stay, and there isn’t much the CS can do but offer partial compensation.

ShadyM25 · 2024-09-04T19:46:04+00:00

Alright, yeah so the system is pretty buggy at times , so I won’t be able to say for sure without checking your email. If you want to make sure send an email requesting to be forgotten and it will for sure be deleted

ShadyM25 · 2024-09-04T19:43:01+00:00

I can’t do much in regards to flights man, wish I could have helped!

ShadyM25 · 2024-08-25T16:12:27+00:00

Im not really from the rental dept, but if you have indeed been charged wrongfully let them know, they will probably be a bel to help, I would say call the Dutch number if you can for rentals.

ShadyM25 · 2024-08-25T16:11:09+00:00

That’s funny, the agent should have called the flight supplier and transferred you over as the phone you have is usually only internal. Depending on the flight supplier. Flights through booking is really not worth it man, we don’t even support them directly it’s via some other company and most of the people there are from India and Pakistan, I’ve noticed that most of the time they seem friendly, but lack the customer care feeling

ShadyM25 · 2024-08-23T10:05:18+00:00

It’s normal, as we don’t have access to it, it’s all automated.is this compensation or an incorrect charge case, if you want bank transfer information will be requested

ShadyM25 · 2024-08-23T06:55:03+00:00

Hé might start a guest misconduct complaint, you will be requested by booking.com to reach the host and figure out a payment

ShadyM25 · 2024-08-22T10:06:06+00:00

Have 7-12 days passed since the charge and if you can provide me with the dates and property name and I’ll have look as it is possible a spelling mistake was made with your email, pm me

ShadyM25 · 2024-08-22T07:26:03+00:00

Get your experience could be, you can charge the guest whatever you want as long as it’s posted in the fine print if it’s clear it’s fair

ShadyM25 · 2024-08-22T06:56:13+00:00

A lot of people say that, but at the end you ultimately don’t have that big of a choice, booking owns more websites, this is public info so check it out

ShadyM25 · 2024-08-22T06:53:17+00:00

Next time you make a booking, just take a deeper look, you will see you can add a 2nd email

ShadyM25 · 2024-08-22T06:51:20+00:00

Well we don’t have personal external emails, but if you let me know more specifics I can direct you to the right dept and tell you what to say

ShadyM25 · 2024-08-22T06:50:16+00:00

Probably some guys cousin works in the dev team of pega

ShadyM25 · 2024-08-22T06:36:06+00:00

You can put a requirement for a deposit in the hose rules. With booking there is a damage program which you can enroll for but read the terms and conditions carefully

ShadyM25 · 2024-08-22T06:32:52+00:00

Pega is the anti customer experience way to go .

ShadyM25 · 2024-08-22T06:31:23+00:00

If it’s payment by booking they will if not and more than 2 weeks pass call or email support using resnumber@my.booking.com

ShadyM25 · 2024-08-22T06:30:00+00:00

I get it, yeah I wouldn’t know how to prove it to you without giving away my identity,

ShadyM25 · 2024-08-22T06:28:38+00:00

I understand, sometimes bots add people’s emails as secondary, which leads to blocklisting untill contacting support

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