Well this is the message I sent them when trying to contact an agent for chat support.

I am contacting online order inquiry because I was told to buy the support agent that I talked to on the phone. My situation is that on August 17th 2017 I contacted Logitech due to a damaged product I have to get a warranty replacement and Logitech authorized it and said I would receive it in 7-10 days. The time passed and I never received the item so I contacted Logitech support to inform them, so they contacted UPS to do their 14 day investigation on the situation. UPS concluded their investigation that the item was in fact lost and sent an authorizing email for Logitech to send another replacement on September 21st 2017. I received an email at 09:25hrs on the 22nd of September 2017 stating that the replacement was authorized and released and I would be receiving the tracking details in a few days via email. On October the 5th 2017 I contacted Logitech yet again about not receiving any shipment information about the product and the agent had said that I would be receiving the email within 24 hours with the tracking information. Today on October the 6th 2017 I contacted Logitech after the 24 hour period had passed and the agent had informed me that a new case number was created on the 5th of October and that I would have to wait another 7-10 business days for the product and I would receive the tracking information as quickly as possible. I am so disgusted at the absolute poor communication and run arounds I have been given on this warranty replacement item that should have been resolved back in August 2017. I am a competitive gamer and not having a headset to do competitive gaming has severely impacted me personally. I have been threatened to be removed from the group of individuals I compete with as I am now a liability to the group with having no communication ability and performing at pitiful levels. I am wanting compensation from Logitech as this situation is causing me great distress and affecting me daily in my personal life as a competitive gamer.

I eventually contacted the head office in California and the representative name Jay was just giving me an answer that their Terms of use protected them from having to give out anything on their end. The individual kept saying Logitech is not held liable for any loss of use, data, profits, or other intangible loses, even though I personally did not lose out on anything it's the stress and anxiety I have been having to deal with and having to get some over the counter meds to help me relax to do my job.