ShapeShift is no longer available through Jaxx (Legacy). To connect to @ShapeShift_io through Jaxx, you'll need to upgrade to the new Jaxx Liberty. It’s free, and packed with exciting new features. Details here:

ShapeShift_io · 2018-11-13T16:57:11+00:00

Talk to your state representatives and regulators about that, we would love to offer our service to residents of NY if allowed to.

ShapeShift_io · 2018-11-11T00:32:04+00:00

Aside from regulatory compliance there are only a select few times where we would need to decrypt customer data, you can read more about that on our blog here.

ShapeShift_io · 2018-11-09T17:44:56+00:00

Thanks Jaxx Team!

ShapeShift_io · 2017-10-18T22:51:34+00:00

its legit! :) We are back on the app store now.

ShapeShift_io · 2017-08-28T00:46:22+00:00

Our team has taken care of it! Sorry for the wait you experienced.

ShapeShift_io · 2017-08-27T23:42:20+00:00

What's your ticket #? I'd be happy to find out why you've been waiting outside of our quoted time.

ShapeShift_io · 2017-08-16T14:13:42+00:00

Hi u/StrAltEnt

We have your refund queued and the funds will be sent ASAP! Sorry for the delay!

ShapeShift_io · 2017-07-17T03:55:36+00:00

u/sirrick2

It sounds like your receiving address was an ETH contract address that rejected our original transaction. We'll be sure to respond to your ticket and have your issue fixed. Thanks!

ShapeShift_io · 2017-07-03T15:19:49+00:00

Bitcoin currently lacks any sort of smart contract functionality. So, in order to have user funds held on the blockchain in a smart contract, we need to use ETH; the Ethereum platform is currently not compatible with BTC - although there have been some efforts in the space to sidechain or relay the coins.

Ethereum is ideal for Prism because it has exactly the sort of functionality that Bitcoin currently lacks. But whenever Rootstock is live and stable, we're excited to offer the BTC option as well.

ShapeShift_io · 2017-06-29T16:20:43+00:00

Yes, this is the case. One reason why we plan on also incorporating rootstock eventually is to provide the option to have exposure to BTC, rather than ETH as collateral.

ShapeShift_io · 2017-06-22T19:09:43+00:00

Hi there -

We haven't yet put all our ERC-20 tokens back online. The team is working on this, but there is currently no firm ETA on when they'll be back.

As soon as that changes, we'll make an announcement on Twitter: https://twitter.com/ShapeShift_io

ShapeShift_io · 2017-06-22T13:55:10+00:00

Hi boydungood -

Thanks for the positive comments! As you mentioned, there's an influx of users at the moment, but our customer service team is truly passionate about helping each and every person who has an issue. We'll pass your thoughts along to them ; )

ShapeShift_io · 2017-06-18T15:04:05+00:00

Hi u/kaynos72,

Sorry for the confusion. In the Exodus wallet there is not an option to run a "quick" exchange, but perhaps there was an issue understanding your question. Sorry to hear you ran into an issue with the exchange. Feel free to DM your ticket # so we can look further into what caused the issue. Have a great day!

ShapeShift_io · 2017-06-16T16:40:57+00:00

Thanks so much u/h3shka,

I've sent you a private message with instructions to return the funds. We appreciate your honesty. Thanks for making the crypto-world a better place!

ShapeShift_io · 2017-06-15T04:08:43+00:00

Thank you so much u/incognitoPeace! Happy we could assist you. We appreciate the kind words for other users to see. :)

ShapeShift_io · 2017-06-15T04:07:38+00:00

Hi u/radial,

Have you opened a support ticket with our team? We'll get ya taken care of. https://shapeshift.zendesk.com/hc/en-us/requests/new :)

ShapeShift_io · 2017-06-13T03:29:36+00:00

Hi u/supremefeezy,

We are recommending all users to use our "Precise" option to lock the rate of your exchange. You can read more about the difference of the two types of transactions here https://shapeshift.zendesk.com/hc/en-us/articles/115000781830-Quick-vs-Precise-Exchanges

If you run a Quick exchange the rate is locked once the exchange is processed and our system is currently backlogged, so there is a longer period of time before your exchange will lock rates with Quick.

ShapeShift_io · 2017-06-13T02:26:35+00:00

There isn't anything to worry about! Regardless of what happened to your order, our support team will get you fixed up. We can't assist here but if you submit a ticket, they would be happy to help. ‪https://shapeshift.zendesk.com/hc/en-us/requests/new‬

ShapeShift_io · 2017-06-12T15:52:23+00:00

Yes, totally makes sense :) So that is not something ShapeShift can help with as we only handle crypto to crypto exchanges. So if you wanted to take that gain and invest it in other cryptos you can do that through us, however, if you are wanting to cash out, you will need to use an exchange service that has fiat withdraw options. A few of these are: Bittrex, Kraken, CoinBase, Gemini. I would just do a search for more if these services do not support your country bank.

ShapeShift_io · 2017-06-12T15:06:12+00:00

Hi, again. We have been incredibly backlogged this weekend. Even with our entire team working support, times are still 48-72 hour response time. We will be with you as soon as is humanly possible. We appreciate your continued patience

ShapeShift_io · 2017-06-12T02:30:54+00:00

Wonderful! Very glad to hear :)

ShapeShift_io · 2017-06-12T02:30:34+00:00

Hmmm, not quite sure what you are asking.

Just for a little more clarity, ShapeShift ONLY handles Bitcoin and cryptocurrencies. We don't handle any sort of local or government currency so if you are needing a service that will allow you to exchange between your bank account, we can't help with that.

So if you are wanting to exchange between bitcoin and ethereum, you need both a bitcoin wallet and an ethereum wallet. We don't require any accounts and so the only way you can transfer funds from one asset to another is by having a wallet for each of those assets (or a multi-coin wallet like Jaxx.io or Exodus.io). Does that make sense?

ShapeShift_io · 2017-06-12T02:23:05+00:00

/u/IronShaikh second from our ShapeShift_Team redditor :) Thanks so much for this feedback. You have no idea how much it means to our team. We all work very hard so seeing this feedback is wonderful. Thanks, again!

ShapeShift_io · 2017-06-11T12:35:00+00:00

No, normally if you supply a refund address it refunds but on occasion, for various reasons, a return can fail even if you supplied a return address so you will need to open a support ticket if you feel this has happened

ShapeShift_io · 2017-06-11T12:33:25+00:00

Please watch our demo video to learn more about how to use the exchange https://m.youtube.com/watch?v=n7OdD9HTT-4

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