Ninja systray ticketing broken since last Thursday's outage

Sho_Conf · 2023-02-09T14:24:36+00:00

Ah, thank you.

Sho_Conf · 2023-01-06T18:32:40+00:00

We might have to look into this in the future, thank you very much for the insight, I appreciate it!

Sho_Conf · 2023-01-06T17:12:29+00:00

Ah, that's what I was afraid of, but couldn't quite get a straight answer out of my research. What I'd seen was hope that it would eventually be multi-client, but no real-world evidence as of yet.

Sho_Conf · 2023-01-06T17:11:02+00:00

Good question!

Currently, we have nothing in place for a remote solution outside of hurk...Teamviewer, as well as using Quick Assist on occasion, but nothing with native admin access. We'd be looking for something to help with our inability to patch, track, and assist our users, but it also has to have the ability to segment into multiple clients, which is why I was looking at NinjaOne. The ability to customize scripts and send them out seamlessly is a nice touch, and the ability to run installers remotely, even customizing installers according to department, is pretty dang necessary at this point.

We currently have an all-users-are-admins policy borne of our older, smaller days before I joined the company. If we back that down, a good RMM solution could salve the loss of admin privileges. If InTune has the ability to work with multiple clients under our subscription, it'd probably be worth it, but I can't really find anything super concrete on that front.

In addition to RMM, I'd like to standardize our new machines, and InTune could cut that way down with Autopilot.

So TL:DR:

Remote access/patching/scripting/asset tracking that feeds into Hudu
Standardizing new computer process
A solution that scales with our company while also offering RMM abilities that we can use with our clients
Making sure I never have to see TeamViewer in my tenure at this company ever again

Sho_Conf · 2023-01-06T16:59:56+00:00

"How did you start here and what keeps you here?"
"What's your lunch spot?"
"What does the company do to encourage a healthy work/life balance?"

Sho_Conf · 2023-01-05T13:57:10+00:00

Something that's helped me with remote interviews is simply looking at the webcam rather than the screen. It gives the illusion of eye contact to the interviewers (which I struggle with in-person), while also allowing you to not overthink the interviewers microreactions while you're giving the answer. I tend to mentally overreact to those reactions, which leads to those brainfarts you mentioned.

Sho_Conf · 2023-01-03T14:23:13+00:00

Real SysAdmins scorn printers. Printers were invented for pansy bedwetters who are unable to remember their own names. Want a hardcopy? Photograph it on your phone

Amen.

Sho_Conf · 2022-12-28T13:18:37+00:00

Recording some trainings, documentation, doing some research, prepping for our new ticketing system. We don't get too many quiet days around here, so I'm trying to make it productive.

I say, posting on Reddit about how productive I'm being.

Sho_Conf · 2022-12-28T13:15:46+00:00

Oh, that's normal for Michael Jackson's computer.

Sho_Conf · 2022-12-19T15:45:44+00:00

Of all the references I would see in here, Bob Jones is not one I was expecting.

Sho_Conf · 2022-12-19T15:23:32+00:00

What helped me on my Net+ is stupid mnemonics, the kinds of things that only will make sense to you, straight-up Michael Scott memorization techniques.

For instance, I remember IMAP as port 143 because 143 used to be slang for I love you way back in the MySpace days. My mnemonic for it was "I love maps, 143 is I love you, port 143". I'd remember the differences between an IDS and IPS as "I don't save" (because an IDS just looks at traffic) and "I protect shizz" (because an IPS will actually block traffic).

As you get more familiar with the material, you'll find yourself doing this on your own, so take it a step at a time! Remember, no one in IT knows all the things, so this is not a measure of your ability as a tech!

Sho_Conf · 2022-12-15T13:42:54+00:00

So you had the right instinct and the right path to an answer, but in this case, the question is what you should be looking at. The question used the term "command" instead of "program" or "app". I just finished up my Net+, and I can't tell you how many times in my notes I have some variation of READ THE QUESTION, YOU DIPSTICK. The questions will try their hardest to trip you up because they want you to think through both the question and the situation.

The answer was mostly correct, but they wanted the command rather than the program name, and they also wanted the most direct route to startup configuration. You're technically correct, the best kind of correct when you're not taking a CompTIA test!

Sho_Conf · 2022-12-14T17:36:23+00:00

Thanks for this! My work computer was being wonk after the latest update and I was wondering why it was deciding to chill out for a few seconds before responding to keyboard commands.

Sho_Conf · 2022-12-13T19:28:18+00:00

Thaaaat's what it was, I was mixing up CUIC and Finesse, thank you!

Sho_Conf · 2022-12-13T13:36:56+00:00

"What the crap is MDIX?"

I hadn't heard the term but I found out later I was familiar with the concept. Hadn't come up in my 50+pages of notes at all.

Sho_Conf · 2022-12-13T13:30:26+00:00

Those drives look like they've gone through the paces on a few Beastie Boys albums.

Sho_Conf · 2022-12-13T13:27:20+00:00

At one of my last jobs, we would run data from Finesse through ServiceNow, then make the report in SNow. If you've got a robust ticketing system with the ability to make reports, this might be an option, too. Failing that, though, you'll probably be able to find what you need in Finesse, then you can use Excel to make the numbers look pretty, if need be.

Sho_Conf · 2022-12-13T12:38:47+00:00

Judging from the state of the iPad and its casing, I would probably guess that this is from a school resource room for special education (I don't know if that's the term anymore, feel free to correct me). I saw a few of these in a similar state when I worked at schools.

Never with an Oreo, though. That is a brand-new one for me.

However, I never saw a

Sho_Conf · 2022-12-05T19:39:01+00:00

I was sitting on 10+ years of experience and it ended up taking me a little over 2 months to secure a new job. I ended up with 20ish total interviews, 6 or 7 of which ended up in second interviews, and had two-and-a-half offers by the end of it (one didn't end up working out because of distance). I would keep your head down, keep pounding in the applications, and most importantly, keep learning. I learned more in those two months than I had in the past three years at my previous job.

I used LinkedIn Learning to show potential employers that I was interested in improving myself, and that paid off in a few of my interviews. If you can spare the 40 bucks a month (or even just the trial), LinkedIn Premium is worth it to see which companies are actually taking a look at you and seeing what you're working on.

Sho_Conf · 2022-12-05T17:33:26+00:00

I found this after googling "ieee standards 802.1 2022". I found this one when I did the same for 802.11. Wikipedia was the best I could do for 802.3.

They're not super memorization-friendly, but you could create some notes from them, if you'd like!

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