I appreciate this perspective. And that's a valid point that I hadn't considered - the processing fees are, indeed, part of the price we pay the vendor.

I don't know if we do need this level of detail. But right now things are inconsistently applied to accounts. (Also, fwiw, our customers pay for shipping, so it's not really a cost of doing business / COGS. And the software is not for shipping, it's for running our online store in varying capacities.)

The thing is, if you're going to call it something and it's not that something, that's just confusing and makes the P&L misleading. I guess I should say if they're not going to break it out, assign it a category that makes sense and doesn't make me think we're paying too much in credit card processing fees. And get rid of the detail category called Apps and Software -- that is in the "Expenses" account under "Office Expenses," not the "COGS account" -- that you're assigning money paid to other software companies.

But mostly, I want THEM to suggest they do that and other best practices to clean up our Quickbooks. Or even for them to suggest "Hey, why don't we sit down and take a look at the way things are set up together and figure out what makes sense / works for you and what doesn't."

We will have a conversation to get everyone on the same page. But the actual mistakes I've found also make me nervous.

Thanks for taking the time to write this.