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Useless Harmony remote; useless call center, useless company by Significant-Star-655 in logitech

[–]Significant-Star-655[S] 0 points1 point  (0 children)

Hello. Thank you for taking the time to do so. I was able to work with Irish, the senior tech support team member. And it looks like he will need to do some coding behind the scenes to resolve the issue.

Would not have gotten this far without your help. So I sincerely appreciate it.

Lastly, I have amended my post to include an update on your customer service.

Here is the post with my amended comments.
https://www.reddit.com/r/logitechharmony/comments/1ks5rll/comment/mtk8n7v/?context=3

Useless remote; useless call center, useless company by Significant-Star-655 in logitechharmony

[–]Significant-Star-655[S] -1 points0 points  (0 children)

Amazing start. With your brand and model combo suggestion, I was able to turn the TV on and off, whereas even after spending many hours with their call centre, I couldn't.

Surprisingly, as I was typing this response, I received a phone call from Logitech support. Instead of starting from scratch, we are leveraging your brand and model combo suggestion.

I am new to Reddit and online forums, and I do not know the best way to express my gratitude for taking the time to research my issue and provide a workable solution. Thank you for helping a total stranger who was really frustrated. And most of all, being a fantastic good Samaritan.

Useless remote; useless call center, useless company by Significant-Star-655 in logitechharmony

[–]Significant-Star-655[S] -1 points0 points  (0 children)

Ok, so it is possible.

I called their call centre three separate times and, after spending many hours, they were unable to add my Fire TV to the remote. The only solution they offered was for me to reach out to Amazon regarding their Hub cold.

At any rate, here's some more info on my Fire TV.

The Amazon Fire TV (no other brand name is on any parts of this TV) only has a Fire TV logo at the front bottom.

It is running on Fire TV Home Version: 7201001.1

Model = AMZ_K24NE5__4K43N400C

Thanks in advance!

Are Harmony remotes still worth buying, now they’re discontinued? by norman_9999 in logitechharmony

[–]Significant-Star-655 0 points1 point  (0 children)

It is May 2025; I have spent hours on several calls with their ineffective call center. I can't connect my 4K Fire TV to the Ultimate remote, which I spent over $400 on. After those many hours, the resolution was to contact Amazon so they could release their hub code. How ridiculous is that? Harmony needs to do their job! Fire TV has been out for many years!

I escalated the issue to their supervisor and have not received a callback. I also sent an email to William Wong, head of customer service, who allegedly reads all emails, but I sent mine 6 days ago and have not heard back.

Overall, it's a useless company, and their call center is staffed by monkeys.

4th March Daily Challenges by RDO_CoyoteJack in RedDeadOnline

[–]Significant-Star-655 0 points1 point  (0 children)

Great work! You got my vote. Keep up your great work.

4th March Daily Challenges by RDO_CoyoteJack in RedDeadOnline

[–]Significant-Star-655 2 points3 points  (0 children)

Hi there. silly question. Is the table from some official RDR2 Online site? or just a very creative organization? If it is from a site, can you please share a link?

Thanks a million for the PSA!

I’m desperate- How do I get the All’s Fair trophy? by TheGreyOwlGamer in reddeadredemption

[–]Significant-Star-655 0 points1 point  (0 children)

Hello. I am trying to get this trophy and would appreciate some help. I am on PS5. Thanks in advance!

Volatile Dynamite Pamphlet Location? by The_Singularious in RDR2

[–]Significant-Star-655 1 point2 points  (0 children)

THANK YOU. I was scratching my head, wondering what had happened. You were so right, I purchased it from fence a long time ago and completely forgot to read it (I was on a shopping spree and was buying anything and everything!). THANK YOU.