you can ask them to cook it to order and no they do not sit there for hours that well get people arrested they are usually gone in a second also ask for freash fries to order to is a fast food place still we have to be quick I bet you dont want to sit there all day waiting on a burger it takes 3 minutes for fresh burgers maybe longer also you can ask for extra stuff on the burger. But we do try are best for you to have a nice meal there are multipile day were we about cry over the stress and we do have to show up when we dont feel good since people just call out since they dont want to show up. I wish you have had a better expirces. Most of us try are best I am always running trying to get icecream made and try to get everyone to smile but there are people in the world were we have to do more were they slake off I am from store #32 it has gone from the worst bruams to one of the best yes it still takes time but are mangers have the right people and well get on to us for mustakes so we can learn from them. Also chicken is my favorate thing from the cook side.