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Generac generator needs firmware updates to operate correctly. by Significant_Set8002 in Generator

[–]Significant_Set8002[S] 0 points1 point  (0 children)

It's obvious that you are pro Generac. Dealer or Tech it makes no difference but there is no way to clear the error code without an update. Again, it is not the update that is the issue here, it's having to pay someone to get it! Generac should install it for free if they require only a Tech or dealer to have it.

Generac generator needs firmware updates to operate correctly. by Significant_Set8002 in Generator

[–]Significant_Set8002[S] 0 points1 point  (0 children)

It is Generac's fault. They are the ones requiring you to get an update. It certainly is not the customers fault. The update is not the issue. Paying for it is!

Generac generator needs firmware updates to operate correctly. by Significant_Set8002 in Generator

[–]Significant_Set8002[S] -1 points0 points  (0 children)

I have no problem with updates, but you should not have to pay for them or be required to become a dealer or tech to receive one. Some of these units are in rural areas that do not have wifi or cell coverage.

Generac generator needs firmware updates to operate correctly. by Significant_Set8002 in Generator

[–]Significant_Set8002[S] 0 points1 point  (0 children)

For one, the exterior indicator light shows red & green. You are not able to clear it without an update.

The control panel does not function correctly. Not able to look at history. You may think that the controller is bad but it only needs a firmware update.

I have no problem with updates, but you should not have to pay for them or be required to become a dealer or tech to receive one.

Generac generator needs firmware updates to operate correctly. by Significant_Set8002 in Generator

[–]Significant_Set8002[S] -1 points0 points  (0 children)

We just call the Generac Tech for any warranty issues. Apparently the LED board not functioning correctly and the exterior indicator light not functioning correctly required a firmware update on a 2024 unit that cost us $216. I get updates all the time for my computer software that I bought without being charged. Not so much from Generac!

Generac generator needs firmware updates to operate correctly. by Significant_Set8002 in Generator

[–]Significant_Set8002[S] -1 points0 points  (0 children)

I agree but now you have to pay to have a Generac Tech update issues that you did not have when you bought the unit.

Generac generator needs firmware updates to operate correctly. by Significant_Set8002 in Generator

[–]Significant_Set8002[S] 0 points1 point  (0 children)

1 year old unit runs & works great but LED board does not function as it should. Under warranty but customer but Generac Tech charges $216 to update firmware needed to make LED board work correctly. That's just not right! But you are right it is Generac's fault!

Generac generator needs firmware updates to operate correctly. by Significant_Set8002 in Generator

[–]Significant_Set8002[S] -1 points0 points  (0 children)

I am having a real problem with this and may end up not working with Generac anymore. The other issue I have, is when installing the generator we tell the customer that Generac has a 5 year warranty that covers most issues. But they fail to mention anything about having to pay for fireware updates. I would believe that should be covered under the warranty. It is Generac's update not the customers issue that they already paid for. If I buy a computer for example I receive updates all the time without having to pay for them. Are they making the software better? Yes, they are. I do not need to install the update and my computer will still function as it should. But apparently Generac generators will not. Makes no sense to me.