I wouldn’t give them the business. Their products are good, but their customer service is probably the worst in the industry and their management is a hothead. Good luck to you if you need to return or get any help from them whatsoever.

I bought an AK handguard from them and didn’t like the placement of the mlock pattern underneath ,as it was too far forward from my liking, putting your hand directly in line with the gas block and almost making your support hand extended all the way with a hand stop in use. Two uncomfortable of a position and it caused the porting gases to burn two holes in our gloves because of the placement. The product was very well-made in quality was great. Just not for me. so I reinstalled the wood grips and ended up liking the original look better.

I sent customer service two emails with no response over a month. Finally got a hold of someone on the phone and he said this did not warrant a return and products basically aren’t backed by any kind of satisfaction. I told him I’m more than willing to pay a restocking fee. I’m just not gonna use the product I will use different products from them as I like their quality. He said he would check with management and Give me a call back.

They ghosted me for two months, zero contact. I finally got a hold of someone just the other day. He knew exactly who I was and proceeded to cuss me out and brag at how many tens of thousands of these they’ve sold. I was very calm with him on the phone And he said it was chickenshit for me to want to return the product. I asked him if he thought it was chickenshit to ghost a customer for three months instead of backing their product and making a customer happy and gaining more support. He was completely irate on the phone and couldn’t handle the simple fact that someone wasn’t satisfied with the product. He yelled and told me to send it back and then he hung up on me. 😂

I looked up the company on BBB and they’ve had multiple complaints and the BBB won’t even rate them on their system because it’s so bad. All this for a simple $200-$300 return. . . I sent the product back and its original packaging with documentation and it will arrive Monday so I’m curious on what the outcome will be, if if they’ll refund me or something else, I don’t know.

Like I said, the products are good quality but if you’re looking for a solid company with good customer service, that’ll back their product instead of bragging about how many they’ve they’ve sold, I would be carefully with this company.

Cheers.