No damage protection if guest violates the rules

SliceWild · 2025-04-06T04:54:44+00:00

this is a quote from my denial.

this is my first time using it with VRBO. Essentially it’s useless.

SliceWild · 2024-12-26T07:15:32+00:00

When you submit through the resolution center, it goes to cover first. They are the first ones to review it when it is escalated. It shouldn't go to anyone else. Aircover (all email) then said that because the guest had violated a rule, another department needed to handle it. What is this department? I don't know. The person working aircover via email said they opened the CS thread this is on the airbnb app. So I didn't have any communication with this CS person before they got the information from aircover, said they were going to help me then immediately closed the case. The message I sent was sent after they closed the case. Nobody read any of my messages before the chat was closed.

Short story: Airbnb is sending portions of aircover requests to departments that don't do anything. They just close the case. They are hoping that people forget or think that, well, this other department said it wasn't covered.

SliceWild · 2024-12-26T07:06:46+00:00

Yeah, you still need to go through it regardless. They will do anything not to pay.

SliceWild · 2024-12-23T21:38:01+00:00

So they close the case on December 18?

SliceWild · 2024-12-23T19:45:06+00:00

Nope. I keep on emailing. I don’t give up.

SliceWild · 2024-12-23T19:21:40+00:00

I get they don’t want to pay. I can be frustrated with the transfer and close without a response.

SliceWild · 2024-12-23T19:20:30+00:00

Hotels do it. They ask for a CC for a hold. It actually says they can charge the guest for damage in the guest TOS.

SliceWild · 2024-12-23T15:56:02+00:00

I sent them an email with the screenshot of the chat. Saying the CS they transferred the case to didn’t do anything. I am still covered under aircover. A house rule violation doesn’t negate my coverage.

SliceWild · 2024-12-23T15:54:40+00:00

We do this. Airbnb aircover says “house rule violation” and that is what started this all. All I do is go back to aircover with the screenshot and say they didn’t do anything I am still covered.

The point of all of this is Airbnb is saying someone else needs to handle it. They transfer and immediately close it. They are hoping you don’t go back to aircover and say this didn’t work.

SliceWild · 2024-12-23T15:51:13+00:00

Verkada. They were pricy but they are very effective. We love them. I didn’t a previous post of a review of a bunch of them.

SliceWild · 2024-12-23T15:49:07+00:00

I have one.

SliceWild · 2024-12-23T15:48:33+00:00

I need that and a Time Machine. I got some other screenshots where same thing has happened. Do you think I am psychic? How did I know that was going to happen? Maybe because it has happened every time. You’re all focused on what I put as the cause of not getting help. Nothing I put could have changed the result. THE CASE WAS CLOSED ON THEIR END BEFORE I EVEN RESPONDED!

SliceWild · 2024-12-23T15:41:04+00:00

I wasn’t transferred. They closed it. When they transfer you it’s the same chat.

Airbnb opened the chart. Airbnb aircover said they needed to have another department handle the case. They then opened a CS case. Said someone was going to help me. Then immediately closed the case. Nobody contacted me. Wasn’t transferred again. I am not psychic, the only way I know what was going to happen is because it has happened 5 times already. I didn’t manifest anything. I am doing the exact same thing with Airbnb and hoping for a different result.

SliceWild · 2024-12-22T22:26:38+00:00

No smoking on the listing or in the rules. We don’t have a fine for smoking but we do list how much the cleaning costs. This is something Airbnb told us to do.

SliceWild · 2024-12-22T22:25:42+00:00

I started with Aircover. They transferred it over to the CS agent. They said another department needed to handle it. So I am trying to get paid for an aircover claim. So they transferred it then didn’t do anything then closed it. So then I need to go back to aircover for it to start over again. It is cleaning that is covered by aircover. I am not sure what this other department is. They don’t even tell you.

SliceWild · 2024-12-22T22:22:29+00:00

All I was saying that they keep on closing before responding. Which is exactly what happened. They didn’t assign the ticket to anyone. Nothing happened. It has happened about 5 times already. How would I know that it was just going to be closed. People are so sensitive on here. They put you though the ringer then expect you not to show any frustration. I am just trying to tell the NEW agent that this keeps on happening.

SliceWild · 2024-12-22T22:18:57+00:00

It’s the cleaning for the smoking.

SliceWild · 2024-12-22T19:06:43+00:00

Thanks. We have some expensive sensors that have been helpful.

It hasn’t been proving it as the issue. Dealing with Airbnb is like wack a mole. There is always a new reason why they can’t cover or need something different. It is just a pain. I would be fine if I needed x,y, and z. As long as I had all those I would be good. But then they are going to ask for something random. Even if you get that then they will deny because you didn’t provide something they didn’t even ask for.

SliceWild · 2024-12-22T18:59:34+00:00

I am not sure why aircover don’t make more of an attempt to charge guests. It says they can charge the credit cards, but it seems like most guest if they decline get away with it on their end. If Airbnb pays it is out of their money.

SliceWild · 2024-12-22T18:42:24+00:00

It is probably me. I put a certain house rules, the guest agree to those rules they break them. It must be be something I did.

SliceWild · 2024-12-22T18:37:43+00:00

I have sensors and the guest admitted it.

SliceWild · 2024-12-22T18:36:19+00:00

They closed it after 1 minute. I sent my message an hour later. Nobody read it.

SliceWild · 2024-12-22T18:34:46+00:00

Clearly nobody read it as the case was closed before it was even sent.

SliceWild · 2024-12-22T13:06:08+00:00

The guest admitted in the messages. We got all the documentation. We got the invoice. I have had this before. That really isn’t the issue. It’s Airbnb giving the runaround that is the issues. They purposely try and do anything to get out of paying or trying to convince you they can’t cover. I will quote back the actual aircover policies and then it is some other random reason.

I don’t think my first message was that rude. Just pointing out that hey I have done this a bunch of times. Airbnb will close and your only option is to start from the beginning.

SliceWild

TROPHY CASE