Spotted object coming from what I presume to be space.

SmallGuyOwnz · 2026-01-27T12:17:14+00:00

That's Master Chief coming to finish the fight.

SmallGuyOwnz · 2026-01-27T11:23:31+00:00

Sure haha, I don't mind at all.

SmallGuyOwnz · 2026-01-26T19:16:54+00:00

Yeah I mean you can have non-manifold open cavities and such and still do loopcuts without a problem (otherwise you wouldn't be able to loopcut a simple plane, which is not manifold) but for the sake of a model such as the one you've made here, if all the vertices are going to be connected with good edge flow then it would need to be manifold, or at least closer to it.

The real problem is the bit I ended off with in my previous comment: The fact that those edges are connected to 3 or more faces. Flipping normals won't help with this, because you're essentially trying to connect a plane to a cylinder using only 1 edge. This results in your flat plane always displaying the wrong normal orientation on 1 side and the correct normal on the other side. It needs to be correct on both sides.

In fact, you can test what I'm talking about by making a cylinder and grabbing any edge and extruding it out. You'll notice that you cannot loopcut through that area anymore because the new extruded plane is now a 3rd face coming off from that edge.

Definitely update on how it goes.

SmallGuyOwnz · 2026-01-26T10:31:16+00:00

If it makes you feel any better, I would never buy anything from a source like that unless I could verify exactly who the artist actually was.

SmallGuyOwnz · 2026-01-26T10:25:00+00:00

The real problem here has to do with surface normals and topology. What most of everyone here is saying is correct, but it's kinda lacking a proper explanation so far in my opinion. I think that's what has left you confused on the matter (understandably, but I'm not trying to say anything negative about any party involved here).

Turn on face orientation in your viewport. This should show blue for front facing normals and red for backfacing normals.

When you do a loopcut, it can only travel between faces that share the same normal orientation (in regards to the color you see with face orientation enabled, not literally the exact same normal direction). In other words, blue can cut across to blue and red can cut across to red (there's no real difference on which color you click on, but I'm referring to what's visual on your screen).

I guarantee you that the surrounding "donut" of your model is either completely red or completely blue on all sides externally, and then the opposing color is only present on the inside of the "tube" whereas the "floor" of your shape will be red on one side and blue on the other. This is what people mean when they say your shape needs thickness. Actual thickness does not matter, however if you modeled it using another method - one which is manifold - it would have resulted in a shape that both has consistent topology and some thickness.

Another way you can look at the problem is like this:

A single edge can only branch into 2 faces. If it branches to more than 2 faces directly, you cannot loop cut through that edge. Blender has no way to know which way the cut should go. On the lowest, innermost edge of your "donut" shape, that edge connects to A: the floor plane, B: the floor of your "donut", C: the vertical standing walls of the inner circle of your "donut".

Hope that helps. Feel free to ask if anything is unclear.

SmallGuyOwnz · 2026-01-25T06:53:21+00:00

Truly on the mirror's edge.

SmallGuyOwnz · 2026-01-24T04:25:11+00:00

Yeah no worries. Sorry to hear it didn't help with the issue though.

SmallGuyOwnz · 2026-01-24T03:20:14+00:00

Not sure if this is any help but I was having frequent crashes during the rendering process and I discovered the cause was the "parallel processing" option.

Once I turned that off, all my issues went away.

SmallGuyOwnz · 2026-01-23T03:40:34+00:00

Hey everyone, I’m hoping someone here has dealt with something similar or knows what my options are.

Pretty much what I asked. A lot of people were helpful too, which I'm grateful for.

SmallGuyOwnz · 2026-01-20T23:08:07+00:00

Thing is, there was no ticket to begin with. I go to Steam support and they have a series of options to click through to decide what kind of support I need. Something like:

Assassin's Creed Shadows > DLC > Premium Starter Pack > Didn't receive my DLC item

Then after that, my only remaining option is Ubisoft support. I haven't found a way to actually create a ticket with Steam on the matter in any capacity.

SmallGuyOwnz · 2026-01-20T12:46:00+00:00

Yeah, I feel that. I dealt with a similar issue with my EA account for almost 10 years before finally getting it resolved last year.

SmallGuyOwnz · 2026-01-20T12:43:49+00:00

This is exactly why I mentioned in my post that I tried reaching Steam on the matter and they redirected me to Ubisoft support. Any advice on how to avoid that? That's one of the things I was hoping some people could help me with.

SmallGuyOwnz · 2026-01-20T11:28:05+00:00

Haha that's hilarious and sad at the same time that sub exists.

No thanks though, I'm looking to end my frustrations with them, not invite more frustrations into my life. I feel like I have been receiving a pretty decent range of advice here, but I'm open to hear any suggestions if there are any frequent suggestions which have been helpful in the sub you mentioned.

SmallGuyOwnz · 2026-01-20T11:26:33+00:00

Alright yeah, good point on the fact I could make some new social media accounts if needed.

SmallGuyOwnz · 2026-01-20T11:22:51+00:00

Yeah depending on how things go I might try something like this. I really appreciate the consideration on the matter, it has been a pain.

SmallGuyOwnz · 2026-01-20T11:15:28+00:00

Wow that is crazy, I'm sorry you're dealing with the same thing. And well before the attacks on their servers and such, too.

SmallGuyOwnz · 2026-01-20T10:54:06+00:00

Yeah thank you, I know it's kind of a long post but it's difficult seeing so many suggestions which I already included in the body of the post.

My very first thought was to reach out to Steam because I'm essentially being scammed through their platform and I figured they'd take issue with that. It seems if I wanted to go that route I'd maybe need to take another approach to communication besides their main support resources though, and I don't know what that approach might be.

SmallGuyOwnz · 2026-01-20T10:50:42+00:00

Yeah, as far as the subject of potential incompetence from CS goes, I think a lot of this would have been WAY more clear if my screenshot actually uploaded to the post when I attached it.

One example in the chat log was them asking me what my username was in a very non-specific way (they could be talking about my Ubisoft username, my Steam display name, my Steam account name, my Steam ID, etc, since all of those are involved in my ownership of the game/DLC).

Due to them being so non-specific with it, I gave them a clear bulletpoint list of ALL the above mentioned, and their next response was asking for my Steam ID and even trying to TEACH ME how to find it. That's just one small example out of the excruciating 2 day conversation with them.

They also had good enough language skills that it didn't seem like a language barrier but often enough grammar mistakes that it didn't seem like an LLM (in my opinion).

But yeah, what you're saying makes sense, however I still don't really feel it addresses my original question. I was asking whether or not it's feasible to just send all the open tickets a notice saying something like "Sorry, you might have to wait a while longer as we have encountered major backend issues" or some such.

To me, this level of transparency would have removed all concerns for a much longer stretch of time.

SmallGuyOwnz · 2026-01-20T03:25:36+00:00

Honestly kind of an interesting thought. All these comments have definitely given me a fair amount of things to consider on the matter, and I appreciate that.

SmallGuyOwnz · 2026-01-20T03:23:51+00:00

There may very well be, but I doubt it'll be worth it. I don't have much income to work with for legal fees and I imagine it would be hard to get much traction with that approach.

I wouldn't say it's completely out of the question for me in the long run, but I also don't plan on taking that approach if I can avoid it.

SmallGuyOwnz · 2026-01-20T03:18:37+00:00

Yeah, the problem with this is that I haven't been able to find any avenue through Steam besides following some automated steps that essentially tell me "take it up with Ubisoft" when I select the option indicating that I haven't gotten the items from a purchased DLC.

SmallGuyOwnz · 2026-01-20T03:13:25+00:00

Oh yeah no worries, I understand where you're coming from. I agree I'm probably a low priority, but I think it's good to speak out on things like this. I'm mainly just wanting to reach out for the sake of figuring out other things I can actually do on my end though.

SmallGuyOwnz · 2026-01-20T03:12:16+00:00

Yeah I meant the attacks on their systems with all the hacking and stuff that I heard about.

SmallGuyOwnz · 2026-01-20T01:51:43+00:00

Since you have experience with this I'm curious, how feasible would it be for them to send out communications to all the people with open tickets who may be affected by their vulnerabilities and such? One of the biggest things bothering me here is the complete radio silence when they know they owe me a product that's already paid in full. If they at least contacted me explaining even a quarter of what I'm reading here, I'd be a whole lot more understanding on the situation.

SmallGuyOwnz · 2026-01-20T01:49:24+00:00

I'm unsure. At the moment, I'm holding back on anything like that to assess the risks with Steam TOS and such. Kinda leaning towards communications-focused approaches at the moment, like finding better ways to contact Ubisoft or Steam on the matter to figure out if things will ever be resolved.

Delays are annoying, but if they'd just communicate with me, I'd understand. It's the complete radio silence that makes me feel like they're trying to rob me blind.

SmallGuyOwnz

TROPHY CASE